Sales & Customer Relations Specialist APAC
full-time•Singapore
About this role
Sales & Customer Relations Specialist APAC
Application Deadline: 8 February 2026
Department: Sales
Employment Type: Permanent - Full Time
Location: Singapore or Remote APAC
Reporting To: Deborah Ong
Description
We are seeking a dynamic and ambitious individual to join our growing APAC team in a hybrid role that combines Sales Development and Customer Success. This is a unique opportunity to be a foundational member of our Singapore office and play a critical role in our expansion into key Asian markets, including Japan, South Korea, Singapore, and others. You will be responsible for generating new business opportunities and ensuring the success of our existing customers in the region.
This role is central to our 2026 APAC strategy, which aims to build a scalable and repeatable model to capture the significant market opportunity in the region. You will work in a collaborative “POD” structure alongside our Account Executives, contributing directly to our goal of achieving significant growth in new business ARR.
This role is central to our 2026 APAC strategy, which aims to build a scalable and repeatable model to capture the significant market opportunity in the region. You will work in a collaborative “POD” structure alongside our Account Executives, contributing directly to our goal of achieving significant growth in new business ARR.
Key Responsibilities
Sales & Business Development:
- Execute a sophisticated, multi-touch outreach strategy to engage key stakeholders within our Ideal Customer Profile (ICP) in Japan, South Korea, and Singapore.
- Leverage our AI-powered tools to deliver hyper-personalized messaging and nurture long-term relationships with prospects.
- Conduct in-depth research to understand the unique challenges and opportunities of our target accounts.
- Collaborate closely with Account Executives to develop and execute account plans, generate qualified sales opportunities, and achieve revenue targets.
- Qualify inbound leads and manage AI-driven outreach campaigns.
Customer Success:
- Serve as the primary point of contact for our APAC customers, providing onboarding, training, and ongoing support.
- Proactively engage with customers to ensure they are maximizing the value of the Xeneta platform.
- Identify and drive expansion opportunities within our existing customer base.
- Gather customer feedback to inform our product and service development.
The split between these roles will be approximately 50/50.
Skills, Knowledge & Expertise
- You have 5+ years of experience in a B2B sales or customer success role, preferably in the SaaS or logistics industry.
- You are a strategic thinker with a passion for understanding customer needs and delivering value.
- You are a self-starter who is comfortable working in a fast-paced, entrepreneurial environment.
- You have excellent communication and interpersonal skills, with the ability to build rapport and trust with a diverse range of stakeholders.
- You are a team player who thrives in a collaborative environment.
- You are excited by the opportunity to be a part of a company that is transforming an industry.
Additionally, you are fluent in English. Fluency in Japanese or Korean is a strong plus.
Why You Will Love It Here
- Our Impact: We’re category leaders digitalizing the way ocean and air freight is procured bringing on-demand actionable data to all industry stakeholders. We’re moving fast.
- Our Technology: Deep data analytics and integrations coupled with a scalable, sleek and beautiful user interface.
- Our Customers: Big companies like Nestle, Unilever, L’Oréal, Coca-Cola, Volvo, and many others.
- Our Team: Shipping, consulting and tech all-stars on our roster.
- Our Values: We are one. Variety and fairness. Transparency builds trust. Modernization through data.
What you'll do
- The role involves generating new business opportunities and ensuring customer success in the APAC region. Responsibilities include executing outreach strategies, collaborating with account executives, and providing customer support.
About Xeneta
Xeneta is the leading ocean and air freight rate benchmarking and market analytics platform—transforming the shipping and logistics industry.
Xeneta’s powerful reporting and analytics platform provides liner-shipping stakeholders the data they need to understand current and historical market behaviour – reporting live on market average and low/high movements for both short and long-term contracts. Xeneta’s data is comprised of over 400 million contracted container rates and covers over 160,000 global trade routes.
Xeneta is a privately held company with headquarters in Oslo, Norway and regional offices in New York and Hamburg.
Ready to join Xeneta?
Take the next step in your career journey
Frequently Asked Questions
What does a Sales & Customer Relations Specialist APAC do at Xeneta?
As a Sales & Customer Relations Specialist APAC at Xeneta, you will: the role involves generating new business opportunities and ensuring customer success in the APAC region. Responsibilities include executing outreach strategies, collaborating with account executives, and providing customer support..
Is the Sales & Customer Relations Specialist APAC position at Xeneta remote?
The Sales & Customer Relations Specialist APAC position at Xeneta is based in Singapore, Singapore. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales & Customer Relations Specialist APAC position at Xeneta?
You can apply for the Sales & Customer Relations Specialist APAC position at Xenetadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.