About this role
Live. Work. Explore. as a part of our Retail team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
We’re hiring a Retail Store Manager to Live. Work. Explore. at the south rim of the Grand Canyon!
Job Summary:
Oversee all retail operational, personnel, training and merchandising standards in line with company directions, budgets and goals.
The Details:
Position Type: Full-Time, Year-Round
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing: Eligible for a private one-bedroom apartment for $352.00 per month which cover the cost of rent and utilities
Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim:
- On-site employee meals (cafeteria-style)
- Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
Perks:
- Free Grand Canyon National Park pass
- Rec Center – Fitness Equipment, Computers, and Free WiFi
- Paid Day off on your birthday
- Discounted mule rides
- Free Grand Canyon Railway Train Rides
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Ensure consistent service standards are being executed at all times through adherence to the Xanterra Legendary Hospitality program.
- Ensure that the unit/s operate within the budgeted/directed financial expense goals.
- Maintain a positive and proactive team through exemplary leadership, consistent direction and leadership by example.
- Maintain all visual and merchandising guidelines as directed by the corporate team, the Visual Merchandiser and the Director of Retail.
- Monitor weekly payroll expenditures, schedules and sales results using the P&L and supporting reports and react to ensure compliance and adherence to all financial goals.
- Enforce all safety and risk management policies.
- Establish and ensure strong, open-door communications with all employees.
- Responsible for Loss Control/Inventory shrinkage.
- Daily monitoring of inventory levels and communicating/coordinating merchandise needs from the warehouse/distribution center.
- Ensures all training, point of sales operations, customer interaction/s and suggestive selling is consistently executed at the highest level.
- React accurately and promptly to all required and/or requested reports from corporate personnel.
- Train and Develop new Associates upon arrival on Retail Standards and company initiatives.
- Other duties as assigned.
Qualifications
- 5+ years of guest service management experience leading high-performing teams.
- Retail management experience in high-volume locations is preferred.
- Supervise and manage a large year-round and seasonal staff.
- Experience in product display, product ordering, inventory control and loss control procedures.
- Computerized POS system experience including training and troubleshooting.
- Good verbal communication skills with ability to professionally and courteously interact with a broad cross-section of employees and guests.
- Basic accounting skills with P&L analysis experience and extensive cash handling/deposit experience.
Physical Requirements include:
Constantly: Handle, bend, lift/carry up to 10lbs.
Frequently: Stand, reach, squat/kneel, push/pull up to 12lbs.
Occasionally: Walk, sit, climb, crawl, lift/carry up to 100lbs, push/pull up to 100lbs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Other facts
About Xanterra Travel Collection
Xanterra Travel Collection is the largest operator of lodges, restaurants, and other concessions at national and state parks in the United States. Xanterra Travel Collection is a global diversified travel & hospitality company. Our operations span the country - from the lush wilderness and mountains of Glacier National Park to the magical desert of Death Valley. Whether you are looking for a once-in-a-lifetime adventure, a vacation steeped in historic character, or a luxurious spa getaway, you can find it all at Xanterra Travel Collection. Our properties combine dramatic settings and landmark buildings with exceptional service to deliver extraordinary experiences.
We look forward to welcoming you to the magical places we are fortunate to call home.
What you'll do
- Oversee all retail operations, personnel, training, and merchandising standards in line with company goals. Ensure consistent service standards and maintain a positive team environment through effective leadership.
Ready to join Xanterra Travel Collection?
Take the next step in your career journey