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Manager - Lounges
full-timeLas Vegas

Summary

Location

Las Vegas

Type

full-time

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About this role

Job Description

Wynn Las Vegas always strives for a premier culture that encompasses teamwork, collaboration, and value.  There is passion in everything we do, and we are looking for polished and sharp professionals with a similar attribute.

The Lounge Manager ensures service is maintained at the utmost of quality levels through proper execution of sequence in service and high energy.  Providing guidance to staff to be the best of the best by delivering exceptional and unforgettable lounge experience to every guest every time!

Essential Job Duties & Responsibilities:

  • Responsible for leading, educating, motivating, and energizing the team to execute an unforgettable experience for all our guests no matter the occasion.
  • Maintain relationships with "regulars", VIPs, celebrities, influencers, and key individuals that come into Wynn’s hotel and venue(s).
  • Manage, lead, mentor staff. Represent Wynn Resorts in investigating, answering, and settling grievances with staff and guest.
  • Maintain the overall vision - business and marketing objectives in accordance with Wynn's General Manager of Lounges and Executive Director of Beverage.
  • Develop risk management and migration strategies. Maintain all Property mandates. Update and track daily reports.
  • Analyze staffing requirements, develop operation plans, and assess opportunities for future growth. Responsible for team performance - morales, productivity, energy.
  • Demonstrates a positive example and outlook for staff to follow each day.

Qualifications

  • A minimum of four (4) years of hospitality management experience, ideally in venues exceeding seven million dollars, which are considered upscale, luxury establishment (restaurant, bar, lounge) is preferred.
  • Advanced knowledge of different types of wines, cocktails, spirits, and beer.
  • A strong financial acumen and proven ability to successfully manage budgets and P&L.
  • Experience working under the Forbes Service Standards.
  • Proficient in all bar/restaurant computer systems.
  • Excellent management, delegation, and presentation skills.
  • Strong influence, interpersonal, leadership, managerial, communication, problem-solving, and creative solutions skills.
  • Applicants must be 21 years of age or above.  Must be able to obtain and maintain any licensing or active work cards required.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

  • FLSA Status: Exempt
  • Division: 22700 - F&B
  • Career Areas: Food & Beverage
  • Status: Full-Time
  • Other facts

    Tech stack
    Hospitality Management,Team Leadership,Guest Experience,Financial Acumen,Problem Solving,Communication,Interpersonal Skills,Presentation Skills,Risk Management,Staff Mentoring,Service Standards,Bar Knowledge,Delegation,Creative Solutions,Motivation,Energy

    About Wynn Resorts

    Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.

    Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.

    Team size: 10,001+ employees
    LinkedIn: Visit
    Industry: Hospitality

    What you'll do

    • The Lounge Manager is responsible for leading and motivating the team to deliver exceptional guest experiences. They also maintain relationships with VIPs and manage staff performance and grievances.

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    Frequently Asked Questions

    What does a Manager - Lounges do at Wynn Resorts?

    As a Manager - Lounges at Wynn Resorts, you will: the Lounge Manager is responsible for leading and motivating the team to deliver exceptional guest experiences. They also maintain relationships with VIPs and manage staff performance and grievances..

    Why join Wynn Resorts as a Manager - Lounges?

    Wynn Resorts is a leading Hospitality company.

    Is the Manager - Lounges position at Wynn Resorts remote?

    The Manager - Lounges position at Wynn Resorts is based in Las Vegas, Nevada, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Manager - Lounges position at Wynn Resorts?

    You can apply for the Manager - Lounges position at Wynn Resorts directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Wynn Resorts on their website.