About this role
Job Description
Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.
Job Responsibilities:
- Extensive knowledge of Property Management System
- Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
- Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
- Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
- Acts as a liaison between guests and all other Property Departments
- Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
- Responsible for maintaining a working knowledge all current promotions and rate codes
- Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
- Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
- Resolve guest issues within limits of authority and empowerment
- Maintains the cleanliness and supply levels of Front Desk
- Accurately completing checklists and reports associated with specific shifts
- Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
- Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
- Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
- Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room
Qualifications
Job Requirements:
- High school diploma or equivalent
- Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
- Money handling, basic level math, accounting responsibilities
- Must be at least (21) years of age
- Requires excellent communications and telephone etiquette skills
- Second language preferred but not required
- Knowledge of Opera PMS preferred but not required
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
Other facts
About Wynn Resorts
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
What you'll do
- The Front Desk Representative is responsible for processing guest arrivals and departures, handling phone calls, and managing in-house reservations while adhering to service standards. They also act as a liaison between guests and other departments, resolving issues and ensuring a high level of guest satisfaction.
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