About this role
Job Description
The Guest Service Representative is responsible for all duties surrounding the Front Desk
• Checking in/out guests
• Monitoring front desk phone center
• Revising in-house reservations
• Cashiering functions
• Resolving guest issues within limits of authority
• Coordinating guest wishes with concierge
• Adhering to Wynn Standards/Core Vales and all policies and procedures
Qualifications
• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
Other facts
About Wynn Resorts
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
What you'll do
- The Guest Service Representative is responsible for checking in and out guests, monitoring the front desk phone center, and resolving guest issues. They also coordinate guest wishes with the concierge and adhere to company standards and policies.
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