The Role

Client Relationship Management 

• Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service

Service Delivery

• Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
• Monitor service levels and client satisfaction, resolving issues proactively.
• Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

Strategic Support

• Assist in developing client strategies and proposals
• Support cross-selling initiatives and identify opportunities for expanding services

Compliance & Documentation

• Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
• Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures

Program Coordination

• Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
• A thorough understanding and an expert real time user for all relevant documentation/ processing systems
• Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
• Constantly keeping abreast of insurance product developments
• Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience