The Operations–Project Analyst plays a critical role in enabling disciplined execution, operational consistency, and scalable delivery for the Minneapolis Construction team. This role is designed with a strong operational focus, providing day-to-day execution support, governance, reporting, training, and workflow oversight across the construction client lifecycle.

Partnering closely with the Operations Director, the Operations–Project Analyst ensures consistent application of Engagement 365, operational metrics, and service standards while supporting project execution, capacity management, and continuous improvement. This position allows client-facing colleagues to remain focused on advisory, relationship management, and revenue-generating activities by reducing operational friction and execution gaps.

The Role

1. Operational Governance & Execution Oversight

• Serve as an operational owner and administrator of Engagement 365 (E365) across construction client teams, ensuring consistent usage, reporting, and follow-through throughout the client lifecycle.
• Monitor operational reports, service metrics, timelines, and key deliverables; identify execution gaps, risks, and dependencies and escalate as appropriate.
• Drive consistent GEM / SAFR passing scores throughout the course of the year.
• Establish and maintain standardized operational cadence, dashboards, and reporting to support visibility, accountability, and leadership decision-making.
• Support operational governance by reinforcing consistent workflows, documentation standards, and service expectations across the platform.

2. Project & Initiative Support

• Support execution of team-level initiatives, process enhancements, and operational projects by managing timelines, dependencies, deliverables, and status updates.
• Partner with leadership and subject-matter experts to ensure initiatives are implemented consistently and adopted effectively across teams.
• Conduct peer reviews and quality checks on operational processes and deliverables to enhance consistency and reduce risk.

3. Workflow, Capacity & Open-Items Management

• Working with various client teams, implement and maintain standardized Open Items Reporting (OIR) to ensure visibility, accountability, and timely resolution of outstanding tasks and deliverables.
• Proactively identify workflow bottlenecks, capacity constraints, and execution risks; recommend mitigation strategies and support prioritization discussions.
• Monitor workload distribution and service demand trends to inform staffing, training, and sequencing decisions.

4. Training, Enablement & Adoption

• Provide ongoing training and reinforcement on operational tools, workflows, service standards, and new or enhanced WTW proprietary tools.
• Partner with Operations and team leadership to support onboarding, knowledge transfer, and consistency—particularly in advance of upcoming retirements and role transitions.
• Act as a change champion, supporting adoption of new processes and tools through hands-on guidance, documentation, and reinforcement.

5. Documentation, Reporting & Risk Awareness

• Maintain clear and consistent operational documentation, including process guides, reporting templates, dashboards, and lessons learned.
• Prepare operational dashboards and summaries for leadership on a regular cadence.