The Role

•    Provide leadership, direction, advice and guidance to a team of professionals in order to ensure that all service levels, revenue targets and margins are achieved
•    Contribute to the development of skills and provide coaching within the broking community to ensure the relevant capabilities are in place
•    Ensure that quality and compliance procedures and processes within the broking, claims and operations teams are adhered to, meeting internal and external regulations

•    In conjunction with work teams:
1.    Contribute to the development of products and/or placement strategies, in collaboration with the Strategic Risk Consulting team, in order to support the execution of broader key goals
2.    Oversee, review and evaluate information to assess and evaluate complex client risks in order to support the placement of client risks into the market
3.    Oversee, research and evaluate market solutions in order to identify and develop optimum risk solutions for clients
4.    Develop, review and deliver bespoke client and prospect presentations to secure new, and build on existing, relationships

•    Develop relationships at senior levels with a broad range of organizations and stakeholders in the market, in order to fully understand the industry envoroment and competitor strategy to secure optimum results for clients
•    Manage large and complex new business placement and renewals
•    Evaluate and oversee the design and delivery of improvements to broking and placement processes and systems
•    Ensure strict adherence to all operational standards, both those mandated by the Mexican regulatory authorities and those established by Willis Towers Watson. This commitment guarantees the highest level of excellence and significantly mitigates any risk associated with non-compliance, which could otherwise result in severe penalties or internal sanctions following audits conducted either by the regulator or within the organization.