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Director, Health & Benefits, Client Service Team
full-timeSouthfield

Summary

Location

Southfield

Type

full-time

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About this role

As a Health and Benefits Director you will lead client engagements involving the design and management of the full array of health and benefits programs.  You will drive the strategy and grow relationships with current clients by leveraging your expertise alongside WTW’s array of solutions and capabilities and will generate new business by participating in prospecting activities.  You will have the opportunity to provide input into the evolution of the WTW Health and Benefits practice and to be a leader in the marketplace. 

The Role 

  • Serve as the strategic partner and trusted advisor to clients in the design and management of their health and benefits programs.  Responsibilities include:
  • Leading the client service team in the design and delivery of project plans; ensuring progress against established objectives, budgets, timelines, deliverables and quality standards 
  • Proactively advising clients and ensuring the delivery of superior client service
  • Leading vendor procurement strategy, negotiation, implementation, and optimization activities
  • Engaging specialist resources and subject matter experts to solve for client needs and generate new business
  • Materially growing Health and Benefits revenue through:
    • Anticipating client needs and cross-selling new solutions to current clients
    • Serves as the Health and Benefits expert in new client pursuits by crafting solutions to meet prospect needs
  • Demonstrating extensive leadership ability by directly managing and/or mentoring other colleagues
  • Conducting final review deliverable to ensure alignment to client objectives, leverage of optimal WTW recommendations, services and solutions, and adherence to WTW professional excellence standards

Other facts

Tech stack
Client Engagement,Health Programs,Benefits Management,Strategic Partner,Project Management,Client Service,Vendor Procurement,Negotiation,Business Development,Leadership,Mentoring,Cross-Selling,Solution Crafting,Quality Standards,Subject Matter Expertise,Revenue Growth

About WTW

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Financial Services

What you'll do

  • Lead client engagements in the design and management of health and benefits programs while ensuring superior client service. Drive strategy and grow relationships with clients, while also generating new business opportunities.

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Frequently Asked Questions

What does a Director, Health & Benefits, Client Service Team do at WTW?

As a Director, Health & Benefits, Client Service Team at WTW, you will: lead client engagements in the design and management of health and benefits programs while ensuring superior client service. Drive strategy and grow relationships with clients, while also generating new business opportunities..

Why join WTW as a Director, Health & Benefits, Client Service Team?

WTW is a leading Financial Services company.

Is the Director, Health & Benefits, Client Service Team position at WTW remote?

The Director, Health & Benefits, Client Service Team position at WTW is based in Southfield, Michigan, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Director, Health & Benefits, Client Service Team position at WTW?

You can apply for the Director, Health & Benefits, Client Service Team position at WTW directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about WTW on their website.