Crisis Management Billing Team Deputy Team Leader

This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.

The Role

Operational and Service Delivery

• Supporting Line Management responsibility for UK-based K&R billing team

• Understand, apply and where necessary explain the business unit policies and procedures.
• Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
• Loading of data into the relevant WTW systems, in an accurate and timely manner
• Undertake and verify due diligence of new clients, markets and third parties
• Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
• Support the BU in accurate tracking and processing of revenue, as required
• Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
• Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
• Undertake all mandatory training within the deadline set
• Undertake annually required level of Continuous Professional Development
• Perform quality checks on all documentation
• Maintain confidentiality of information at all times and manage data in line with WTW guidelines
• Any other duties as requested