Associate Director - Operations (GB)
full-time
About this role
The Associate Director role is responsible for business, operations and human resource management for aligned lines of business within our Corporate Risk and Broking operation. The role will provide strategic advice to the Business Head on operations and resource planning, financial sustainability, compliance, and lead a large operations team.
Strategy
- Collaborate with stakeholders to shape and execute short and long-term business strategies.
- Lead strategic initiatives to address business needs and drive organizational change.
- Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders
Operations Management/Operational Effectiveness
- Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus
- Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed.
- Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators
- Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes
- Monitor and evaluate performance of the team against service level agreements and business targets.
- Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service.
- Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.
People Management/ Development
- Lead succession planning for key leadership roles and own the talent development for the team.
- Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints
- Work with Human Resources to develop and implement a Talent Management strategy
- Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goals
Other facts
Tech stack
Operations Management,Strategic Planning,Compliance,Financial Sustainability,Talent Development,Stakeholder Management,Process Optimization,Team Leadership,Coaching,Performance Management,Continuous Improvement,Resource Planning,Organizational Change,Project Management,Risk Management,Administrative Programs
About WTW
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Team size: 10,001+ employees
Website: https://www.wtwco.com/
LinkedIn: Visit
Industry: Financial Services
What you'll do
- The Associate Director is responsible for business, operations, and human resource management within Corporate Risk and Broking. This includes providing strategic advice, overseeing operational effectiveness, and leading a large operations team.
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Frequently Asked Questions
What does a Associate Director - Operations (GB) do at WTW?
As a Associate Director - Operations (GB) at WTW, you will: the Associate Director is responsible for business, operations, and human resource management within Corporate Risk and Broking. This includes providing strategic advice, overseeing operational effectiveness, and leading a large operations team..
Why join WTW as a Associate Director - Operations (GB)?
WTW is a leading Financial Services company.
How do I apply for the Associate Director - Operations (GB) position at WTW?
You can apply for the Associate Director - Operations (GB) position at WTW directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about WTW on their website.