About this role
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently recruiting for an engaging and customer focused Client Engagement and Membership Ambassador to join our team based at a well-known institution in the West End.
The institution offers business executives the opportunity to purchase a membership and in doing so enjoy the many benefits that they have to offer. This includes a place to work, meet, host clients, and network, as well as enjoying training sessions and seminars.
As a Client Engagement and Membership Ambassador, you will be the face of the institution, engaging with members and visitors to enhance their experience.
Alongside this, key duties of the Client Engagement and Membership Ambassador are: -
- To welcome new members and their guests, providing comprehensive tours of the facilities and explaining all membership benefits.
- To assist new members with the sign-up process by filling out online forms and ensuring all necessary information is collected.
- To conduct follow-up communications via email and telephone to complete membership applications and address any queries.
- To promote the benefits of membership while escorting guests of members to specific lounges or meeting rooms.
- To gather and relay member feedback to help improve services and offerings.
- To highlight key membership benefits such as prime location, competitive pricing, and networking opportunities.
Hours: 40 hours per week, shifts from 8:30am-5pm, Monday-Friday with some Sunday cover.
Salary: £33,000
This is a Fixed Term Contract until 31/05/2026
Qualifications
The successful candidate will have: -
- Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic IT and administrative tasks.
- Ability to thrive in a team-oriented environment.
- High levels of professionalism and attention to detail.
- Excellent sales skills and abilities.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Other facts
About WSH Group
Revolutionising workspace hospitality since 2004. We fuel our team, so that they can fuel yours, to feel their best, inside and out.
We are ground breakers, taste makers and industry shakers. We fight for creativity, individuality, and flavour. And we are here to show your taste buds a good time!
Each of our teams is as unique as our clients – made of authentic individuals who are fiercely passionate and empowered to express and create, united in their pursuit of serving you the best possible hospitality experience.
#FuelYourIndividuality
What you'll do
- As a Client Engagement and Membership Ambassador, you will welcome new members and their guests, providing tours of the facilities and explaining membership benefits. You will also assist with the sign-up process and conduct follow-up communications to enhance member experience.
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