Office Manager
full-time•London
About this role
Office Manager
Department: Operations
Employment Type: Permanent - Full Time
Location: London Heathrow
Reporting To: Key Account Manager
Description
WFS is seeking for a driven and experienced Office Manager to join our team at London Heathrow, one of the world’s busiest cargo hubs.
In this role, you will work closely with Export Leads and senior management to ensure operational performance consistently meets airline SLA requirements. You will lead and inspire a team of Office Leads and Office Cargo Agents, guiding day‑to‑day activities within a fast‑paced cargo environment.
Your main responsibilities on a day to day basis will be:
- Ensure schedules and deadlines are adhered to.
- Communicate and implement change as directed.
- Comply with all health and safety policy and implement within your team.
- Provide leadership by establishing clear expectations and demonstrating high standards of working practices and safety conscious behaviour.
- Establish, maintain and promote high standards of customer service.
- Supervision of all staff under you direct or indirect control.
- Administrational duties as required to ensure KPI/SLA performance is achieved.
- Process analysis & Management.
- Plan and coordinate labour and manage the roster in collaboration with other team members in order to deliver an effective operation.
- Train and monitor staff in standard operating procedures and safe working practices including new employee inductions.
To be successful in this role you will need:
- A minimum of 4 years’ experience working in a Cargo Operations Office.
- Knowledge of our current customers Processes & KPI’s
- Ability to work under pressure.
- High level of teamwork.
- Good understanding of the working practices of Cargospot, iCargo & Sabre.
- Export and import knowledge essential.
- Ability to work to strict operational deadlines and motivate others to meet customers’ expectations.
Our Values
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
What you'll do
- The Office Manager will ensure operational performance meets airline SLA requirements and lead a team of Office Leads and Cargo Agents. Responsibilities include managing schedules, compliance with health and safety policies, and maintaining high standards of customer service.
About Worldwide Flight Services
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
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Frequently Asked Questions
What does a Office Manager do at Worldwide Flight Services?
As a Office Manager at Worldwide Flight Services, you will: the Office Manager will ensure operational performance meets airline SLA requirements and lead a team of Office Leads and Cargo Agents. Responsibilities include managing schedules, compliance with health and safety policies, and maintaining high standards of customer service..
Is the Office Manager position at Worldwide Flight Services remote?
The Office Manager position at Worldwide Flight Services is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Office Manager position at Worldwide Flight Services?
You can apply for the Office Manager position at Worldwide Flight Servicesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.