About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

Manages all shift and ongoing activities related to warehouse and develops company personnel by performing the duties listed below, or through subordinates as directed by the Cargo Contract Manager/MOD.  Must understand the operational contract obligations to our customer(s), and be literate with all computer systems related to the contracted operation. Must be well versed in all aspects of international cargo handling; warehouse buildup and breakdown, with a firm understanding of all associated regulatory concerns, and customs documentation.  Must be able to perform job functions of subordinates, as dictated by circumstances.  Regularly reviews personnel and operating activities, directing the resolution of related difficulties. Routinely determines responsibilities of assigned staff positions to accomplish daily operational objectives.  Leads, directs, and motivates employee workforce by means of basic management skill sets; including, but not limited to employee coaching, progressive discipline, and effective WFS management teamwork. 

Trains and ensures all assigned employees are aware of and comply with company and customer policies and procedures.   Provide ‘On the Job’ (OJT), customer, and recurrent regulatory training as required.  Observe and enforce all WFS and government safety policies, regulations and directives. Hold all subordinate employees accountable for failure to follow all policies, regulation and directives.  Observe and enforce all WFS and government security policies, regulations and directives. Hold all subordinate employees accountable for failure to follow all policies, regulations and directives.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. 

Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.  Coordinates operations activities with all other functions of the organization to provide optimum services to our customers. Must understand the principle of aircraft weight and balance/load planning. Familiarity with security mandates generated from the following agencies is required; Transportation Safety Administration, Federal Aviation Administration, Local Airport Authority and U.S. Customs & Border Patrol.

Responsibilities

• Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical, procedures, or governmental regulations, airline policy and procedures manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Requirements

• Two to five years previous management/specialist supervisory experience in field service duties dependent judgment and decision-making skills required. 
• College degree or equivalent experience. 
• Excellent interpersonal skills, written and oral communication skills. 
• Familiarity with personal computer software helpful. 
• Airline pricing experience.

Preferred Skills

• Must be able to work weekends (Friday, Saturday and Sunday), In holidays and days off. 
• Ability to read, write, fluently speak and understand the English language

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.