About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Lead Ramp & Passenger Services Agent oversees and supports ramp and passenger service operations, ensuring efficient workflow, adherence to safety procedures, and high-quality service. This role involves guiding assigned personnel, demonstrating proper procedures, scheduling work assignments, and assisting management in resource utilization. Leads do not have disciplinary authority but are responsible for maintaining compliance with security regulations and company policies.

Responsibilities

• Supervise and support ramp and passenger service agents to ensure quality and efficiency
• Train and guide employees on proper work procedures, safety protocols, and operational methods
• Schedule and apportion work assignments to maintain smooth operations.
• Observe and analyze work methods, addressing challenges with management
• Assist in the utilization of tools, equipment, and materials to improve efficiency
• Ensure compliance with security procedures, reporting any breaches or suspicious activities
• Perform all passenger service functions, including ticketing, baggage handling, reservations, and customer assistance.
• Maintain a professional appearance and provide excellent customer service
• Adhere to company policies, including wearing the required uniform and insignia
• Report to work on a regular and timely basis

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age.
• Valid driver's license. 
• Ability to read, write, fluently speak and understand the English language

This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues. 

Preferred Skills

• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Ability to judge distance.
• Reports to work on a regular and timely basis.
• Ability to speak & be understood in giving directions/information to passengers.

Physical Requirements/Working Conditions

• Must be able to lift up to 70 pounds (31.9kg)
• Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise
• Ability to judge distance
• Must be willing to meet appearance guidelines as prescribed by the customers serviced by WFS

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.