Summary
Location
Miami
Type
full-time
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About this role
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Lead Agent Cargo is responsible for aspects of the Agent Cargo position (as described below) as well as the following: The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. Comply with WFS site security procedures for assigned warehouse and other operations.
Perform work according to Company rules and regulations.
Responsibilities
- The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
- Compiles lists of customers for use as sales leads.
- Solicits orders or talks with customers to complete sales
- Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
- Ability to solve practical problems and deal with a variety of concrete variables.
- read and interpret printed instructions; write legibly to complete forms/paperwork as required.
- Ability to work with different levels of management in communicating issues.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Reports to work on a regular and timely basis.
- Retrieve import/deliver export documents to and from aircraft.
Minimum Requirements
- HS Diploma, GED or Equivalent.
- Minimum typing speed of 30 WPM.
- Must be at least 18 years of age if position requires driving cargo handling equipment.
- Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
- Ability to drive all cargo handling equipment.
- Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.
Preferred Skills
- Ability to read, write, fluently speak and understand the English language
- Previous lead experience helpful
- Knowledge of company operations
- Excellent written and oral communication skills.
- Knowledge of Worldwide Flight Services Rules and Regulations helpful
Physical Requirements/Working Conditions
- Ability to lift up to 70 lbs. No exceptions.
- Ability to step up to an above ground level.
- Ability to handle the stress of a fast-paced eight-hour shift.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Other facts
About Worldwide Flight Services, Inc.
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
What you'll do
- The Lead Agent Cargo oversees the Agent Cargo position, ensuring quality and quantity of work among assigned personnel while maintaining safety and compliance. Responsibilities include data entry, documentation preparation, customer interaction, and reporting security issues.
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