Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104) – mandatory or highly preferred.
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) – mandatory or highly preferred.
• Microsoft Certified: Azure Security Engineer Associate (AZ-500) – nice to have.
• Microsoft Certified: Azure Network Engineer Associate (AZ-700) – nice to have.
• ITIL Foundation Certification (v4) – nice to have.

Work Experience

• 5+ years in technical support, cloud operations, or infrastructure management.
• Experience in Managed Services or MSP environments.
• Experience with Windows and Linux Server Operating Systems.
• Experience working within a 24x7 technical support environment.

Specialized Knowledge, Skills, and Abilities

• Deep expertise in Microsoft Azure services: VMs, App Services, Azure SQL, Networking (NSGs, VPN, ExpressRoute), Storage Accounts, Azure AD.
• Proficient in scripting (PowerShell, Azure CLI, ARM templates).
• Familiarity with ITIL frameworks and incident, problem, and change management.
• Knowledge of Microsoft Defender for Cloud, Azure Monitor, Azure Policy.
• Familiarity with hybrid cloud technologies (Azure Arc, Azure local).
• In-depth understanding of Azure IaaS/PaaS platforms.
• Strong knowledge of Azure cost management, CSP, and EA programs.
• Ability to create and deploy ARM templates and PowerShell scripts.
• French language skills are an asset.

Working Conditions

• Remote/Hybrid work environment.
• May require participation in a 24x7 support rotation.
• Occasional travel may be required.

Why WWT?

• Recognized as a Best Workplace in Canada and the US for multiple years.
• Inclusive culture with a strong commitment to diversity, equity, and belonging.
• Opportunities for professional development and career advancement.
• Paid volunteer days to support causes you care about.
• Employee ownership opportunities.
• Commitment to safety and a human-centric onboarding experience.

Equal Opportunity Employer Statement

• WWT is an equal opportunity employer committed to diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation Statement

• WWT provides interview and employment accommodations during the recruitment and hiring process. If you require any accommodation, please contact [email protected]. We are committed to working with you to best meet your needs.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program 

• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement 

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement 

• Additional Perks: Employee Assistance Program, Employee Discount Program and more! 

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

#LI-WWTCR

About World Wide Technology

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

What is the Solutions Consulting & Engineering (SC&E) Team and why join? 

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth.  Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. 

Responsabilties:

• Manage and support hybrid cloud infrastructure, focusing on Microsoft Azure and related technologies.
• Analyze and troubleshoot complex technical incidents for clients, ensuring timely resolution and documentation.
• Implement and test changes in accordance with ITIL-based Change Management procedures.
• Identify gaps in services, processes, or methods and proactively drive solutions.
• Monitor customer environments, providing recommendations for optimization and continuous improvement.
• Escalate issues to management or third-party vendors as required by SLA contracts.
• Maintain and enhance technical documentation for supported client environments.
• Demonstrate exceptional customer service through all communication and incident management activities.
• Advise clients and internal teams on Azure Reserved Instances, Hybrid Benefit, auto-scaling, and resource rightsizing.
• Define and implement Azure Policies and Tagging standards to support chargeback/showback models.
• Provide guidance on enterprise agreement (EA), Microsoft Customer Agreement (MCA), and CSP billing models.
• Assist with subscription consolidations and migrations.
• Participate in incident response and remediation efforts, including mentorship on security and governance.
• Adopt and utilize third-party platform tools (e.g., CloudHealth, Tanzu, LogicMonitor) for daily operations.