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IT Asset & Endpoint Supervisor
full-time•United States•$65k - $70k
About this role
Overview
World Travel Holdings is seeking an experienced IT Asset and Endpoint Supervisor to manage the full lifecycle of hardware and software assets. This role ensures that all endpoints are secure, compliant, efficiently maintained, and optimally utilized--- from procurement through retirement. The IT Asset & Endpoint Supervisor will lead a high-performing team responsible for endpoint management, inventory accuracy, software deployment, and operations excellence across the organization.
About the Company
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
Responsibilities
Team Leadership
- Lead, mentor, and motivate a technical team.
- Conduct performance reviews and provide ongoing coaching and development.
- Foster a customer centric, collaborative IT support culture.
Asset & Inventory Management
- Own the full lifecycle of IT hardware including laptops, desktops, and peripherals.
- Maintain accurate inventory levels and oversee procurement and logistics for remote employees.
- Conduct regular audits, enforce asset management standards, and optimize asset utilization.
Endpoint Management
- Develop and execute the endpoint management strategy using tools such as PDQ SmartDeploy, PDQ Connect, and Jamf.
- Oversee software packaging and deployments, patch management, and vulnerability remediation.
- Ensure endpoint security, compliance and performance.
Operational Excellence
- Oversee daily support operations to ensure timely resolution of tickets and adherence to KPIs (response time, resolution rate, CSAT).
- Partner with cross-functional teams to remove obstacles and improve service delivery.
- Maintain documentation and enforce ITSM processes and standards.
Process Improvement
- Analyze support and operational data to identify trends and opportunities for optimization.
- Develop and implement workflow improvements and automation to enhance efficiency and service quality.
Qualifications
- 3+ years of experience in a supervisory IT support, help desk or customer service leadership role.
- Demonstrated ability to lead, coach, and motivate a technical team to achieve high performance.
- Strong understanding of customer service principles and IT service management (ITSM).
- Excellent analytical, troubleshooting, and problem-solving skills with strong attention to detail.
- Outstanding communication, interpersonal, and conflict resolution abilities.
- Proficiency with Microsoft Office Suite and ticketing systems.
- Hands on experience with endpoint management tools (PDQ, Jamf, etc.) and software deployment best practices.
- Experience with IT asset management (ITAM) and inventory control methodologies.
- Ability to excel in a fast-paced, dynamic environment.
- Flexibility to travel based on business needs.
Compensation and Benefits
Estimated Pay Range: $65,000 - $70,000/year
Benefits Overview:
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
EEO Statement
World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.
What you'll do
- The IT Asset & Endpoint Supervisor will manage the full lifecycle of hardware and software assets, ensuring endpoints are secure and compliant. They will lead a team responsible for endpoint management, inventory accuracy, and operational excellence.
About World Travel Holdings Inc
World Travel Holdings specializes in selling dream vacations to millions of customers and is one of the nation’s largest distributors of cruises.
Our team is known for putting our customers first and delivering a remarkable experience with every interaction. Many of our employees refer to World Travel Holdings as a family and embrace our Core Values of Passion, Pride, Teamwork and Velocity. In fact, we have been named Achievers “50 Most Engaged Workplaces" since 2011.
More than 80% of our employees work from home and we are consistently recognized as an industry leader in remote employment. That is why FlexJobs named us in its Top 100 Companies for Remote Jobs for three consecutive years.
We are also privileged to have received prestigious awards and top honors from the largest cruise lines including Carnival, Royal Caribbean, Norwegian and Celebrity, just to name a few. Our status as a powerhouse in the travel industry has also been acknowledged by leading publications such as Travel Weekly’s Power List every year since 2007, and the Gold Travvy for Best Large Retail Agency by TravAllianceMedia. We have acquired these by the success we have had in owning and operating more than 17 brands like CruisesOnly, Cheap Cruises, LuxuryCruise.com, Vacation Outlet and Resort for a Day.
The company markets and sells vacations on behalf of its more than 18 partner brands which are comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations — Priceline, BJ’s, Delta Airlines, Marriott, Hilton Grand Vacation Club and more.
We also operate Dream Vacations/CruiseOne, a top-rated travel agency franchise, and a villas division comprised of Villas of Distinction, VillaRental.com and Jamaica Villas by Linda Smith.
Offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England.
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Frequently Asked Questions
What does World Travel Holdings Inc pay for a IT Asset & Endpoint Supervisor?
World Travel Holdings Inc offers a competitive compensation package for the IT Asset & Endpoint Supervisor role. The salary range is USD 65k - 70k per year. Apply through Clera to learn more about the full compensation details.
What does a IT Asset & Endpoint Supervisor do at World Travel Holdings Inc?
As a IT Asset & Endpoint Supervisor at World Travel Holdings Inc, you will: the IT Asset & Endpoint Supervisor will manage the full lifecycle of hardware and software assets, ensuring endpoints are secure and compliant. They will lead a team responsible for endpoint management, inventory accuracy, and operational excellence..
Is the IT Asset & Endpoint Supervisor position at World Travel Holdings Inc remote?
The IT Asset & Endpoint Supervisor position at World Travel Holdings Inc is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Asset & Endpoint Supervisor position at World Travel Holdings Inc?
You can apply for the IT Asset & Endpoint Supervisor position at World Travel Holdings Incdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.