About this role
- Manage costs according to the budget set for journals, including supplements
- Oversee operations costs of Medknow publications (prepress, print, paper, distribution, warehousing) and departmental budget
- Analyze customer requests and/or expectations against business priorities; suggest strategies for meeting or exceeding those expectations where possible and appropriate
- Manage prepress, print and paper vendors, including participation in standing meetings with vendors
- Oversee status of content publication schedules, including working with staff to develop action plans for late issues
- Work with internal cross-departmental teams to facilitate ongoing initiatives
- Support hiring and training plans for new production specialists, including mentoring and workload management
- Work with managers to develop training plans for new employees
- Develop and manage growth/development plans for employees
- Perform regular checks with current employees to determine any necessary training or reviews
- Supervise and coordinate staff and vendor workload assignments, oversee workload management for direct reports
- Implement procedures and policies for streamlined and efficient workflow, and identify opportunities for expedited production
- Ensure society customer satisfaction to successfully achieve contract renewals
- Continue to manage or initiate any projects to improve efficiency, including testing/implementation of new peer review/production systems, and any vendor transitions that are required.
- Ensuring all managers, and individual contributors, have SMART goals in place.
- Consistently enforce leadership expectation setting for managers to ensure effective leadership and team alignment.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Other facts
About Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: [email protected]. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
What you'll do
- The Senior Manager, Operations will manage costs for journals and oversee operations costs for Medknow publications. They will also work with cross-departmental teams to facilitate ongoing initiatives and ensure customer satisfaction.
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