Senior CX/UX Researcher  (Health Research) – Hybrid (PA, MA, NY)  R0053479 | Wolters Kluwer DXG U.S., Inc.

About the role

Wolters Kluwer is looking for a Senior User Researcher for Health Research.  This role will help support our Health Research product portfolio as they deliver academic, peer-reviewed content, books, and specialty journals that medical researchers and educators rely on for authoritative scientific evidence.

We’re looking for an enthusiastic researcher with a strong passion to deeply understand customer jobs to be done. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers, product managers and other professionals you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns.

We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported.

Convinced you are the right fit? Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying.

Work Arrangement

Hybrid: Eight days a month we come together in the closest MA, PA, NY office (ET) within 50 miles to experience the value of connecting with colleagues. This role is a part of (Health Research) DXG | EXO  | Wolters Kluwer DXG U.S., Inc.   Please view the site office location directory for potential office preferences nationwide.   https://bit.ly/Find_A_WK_Office (Philadelphia, New York, Boston/Waltham) | About Us: https://www.wolterskluwer.com/en/health | https://www.wolterskluwer.com/en/about-us/organization

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (8yr+ experience)   

• The position might require some travel, domestic and international, on a regular basis, comprising no more than 20% of total days worked.
• You have eight or more years of experience working in the field of user research – ideally within an agile environment
• A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus
• You have a solid grasp of generative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions
• You have a solid grasp of evaluative research methods as part of the iterative design process for assessing specific problems to ensure usability and ground it needs and desires of real people
• You know exactly which tools to use for moderated and unmoderated testing and know how to capture the data, quantify the data and create valuable (business) insights out of the data
• You understand and are able to incorporate complex technical and business requirements in the research process
• You advocate research findings to diverse audiences through engaging reports and presentations
• You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
• You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
• You are open to feedback and have no issues receiving (constructive) criticism
• Excellent English verbal and written communication skills are essential
• This position has no direct line supervisory responsibilities. This position may oversee the work of colleagues and consultants in the course of project execution

Essential duties and responsibilities

• Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers
• Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns
• Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing
• Be an ambassador of design thinking and a user-centered process
• Help to improve the UX process to raise the UX maturity
• Support innovation through the use of AI in your own work as well as identifying use cases and patterns for potential AI solutions for our customers.
• Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

🔗  https://www.wolterskluwerbenefitsguide.com/welcome/ 

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.