About this role
Wolters Kluwer | Tax & Accounting (TAA) — Svendborg
About the Role
Wolters Kluwer Tax & Accounting (TAA) in Svendborg is seeking a skilled Senior Customer Service Representative to join our dedicated support team. In this role, you’ll leverage your advanced expertise to resolve non-standard customer issues, enhance service processes, and contribute to the delivery of an exceptional customer experience. You’ll also act as a key resource within the team.
Key Responsibilities
- Manage complex customer inquiries and provide thorough, expert-level solutions.
- Conduct advanced troubleshooting and resolve non-standard operational problems.
- Support the continuous improvement of customer service processes and workflows.
- Ensure accuracy and completeness of customer records and documentation.
- Collaborate with cross-functional teams across Wolters Kluwer to enhance the customer experience.
- Stay informed on product updates, industry trends, and developments relevant to TAA solutions.
Skills & Competencies
- Advanced Communication: Clear, effective communication in both written and verbal form.
- Customer Insight: Strong understanding of customer behaviour, expectations, and needs.
- Complex Problem‑Solving: Ability to solve advanced issues with innovative, practical solutions.
- CRM Expertise: High proficiency with CRM platforms and customer support tools.
- Process Improvement: Demonstrated ability to optimise workflows and enhance efficiency.
- Industry Knowledge: Updated understanding of relevant trends within tax, accounting, or software services.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Other facts
About Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: [email protected]. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
What you'll do
- The Senior Customer Service Representative will manage complex customer inquiries and provide expert-level solutions while conducting advanced troubleshooting. They will also support the continuous improvement of customer service processes and collaborate with cross-functional teams.
Ready to join Wolters Kluwer?
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