About this role
Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an exciting opportunity available for a Systems Technician to join its Internal Technical Services team. The Internal Technical Services team is the first line in assisting Wolfram employees with hardware assembly, repair, deployment and upkeep of company-provided materials.
This is an onsite position, working first shift Monday–Friday. Additionally, a clear employment verification and background check will be required for this role.
Responsibilities
- Working with and assisting end users, including executive staff
- Gathering details and troubleshooting in a friendly and creative environment
- Maintaining and building upon documentation for both user and internal company reference
- Maintaining a polite, respectful and versatile demeanor
Qualifications
- Working knowledge of Windows and macOS systems
- Must have strong attention to detail
- Must have critical-thinking and problem-solving abilities
- Must be a confident and effective communicator, both in person and virtually
- Must be able to give and receive instructions regarding troubleshooting tech-related problems, from the simplest to the most complex of issues
- Background in customer service and/or IT support
- Basic understanding of Linux systems is preferred
Location: On-site in Champaign, Illinois, USA
Job type: Full time (40 hours per week)/Permanent
Reporting to: Manager, Internal Technical Services
Salary (for eligible candidates residing in the United States): The salary for this position is $45,000 per year.
Benefits (for eligible candidates residing in the United States): Medical, vision and dental insurance with partial employer contributions; a life insurance policy; an employee assistance program; a generous PTO policy based on years of service; 12 paid holidays per calendar year; a 401(k) plan with employer matching; short-term disability; long-term disability; tuition reimbursement/professional development assistance; etc.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
Other facts
About Wolfram
Founded by Stephen Wolfram in 1987, Wolfram Research is one of the world's most respected computer, web, and cloud software companies—as well as a powerhouse of scientific and technical innovation. As pioneers in computation and computational knowledge, we have pursued a long-term vision to develop the science, technology, and tools to make computation an ever-more-potent force in today's and tomorrow's world.
Over the course of more than a quarter of a century, we have progressively built an unprecedented base of technology that now makes possible our broad portfolio of innovative products. At the center is the revolutionary Wolfram Language, which defines a unique convergence of computation and knowledge.
What you'll do
- The Systems Technician will assist Wolfram employees with hardware assembly, repair, deployment, and upkeep of company-provided materials. They will also gather details and troubleshoot in a friendly and creative environment.
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