WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Graduate (B-com) / M-com / MBA7-10 years'

1. Knowledge of accounting principles, Journal entries and Reconciliations.

2.Highlights exceptions to the SLAs or any other performance metrics like Ageing Open items, Accuracy of task

3. Identify the process improvement areas and get it aligned with client

3. First level of escalation - Good communication skills Verbal and written

4.SAP knowledge preferred5.Knowledge of Excel and Powerpoints

1. Has a good understanding of Lean (Six Sigma) principles as a team member.(Can be a preferred)

1.Knows the counterparts at client side and works towards building a maintains a strong relationship with them

2. Maintains a communication channel to report regular issues and highlight the exceptions (Ok)'Prior Transition experience is preferred

1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

2. responds to any changes, alterations, customer requests and escalates as required

3. Takes ownership of solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

4.. Is mindful of customer feedback, voice of customer - works to implement action plans to address issues (Ok)

1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.

2. Prioritizes tasks and works towards completing them

3. Seeks support either on own initiative or by escalating to ensure completion of tasks

1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with

2. Establishes a clear understanding on the larger goals that both parties need to contribute to

3. In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences

4. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.

1. Is able to solve routine problems in own area of work by identifying the apparent causes

2. Contributes with ideas to problem solving for problems with the next level of difficulty; needs support and brainstorming forums (what does this mean?) (To be removed)

3. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause,

4. Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output5. Proposes and implements process improvements. (Ok)

1. Participates actively in team meetings; articulates thoughts clearly

2. Needs support in preparation of presentations (this is not a skill) (To be removed)

3. Listens with attention and builds own understanding

4. Anticipates areas where support or influence will be required

5. Is able to influence using data, facts as well as different viewpoint'

B.com/ M.com/ MBA Finance