WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Job Description: SLA - Meeting SLA targets and Controls in place to address the SLA threats
• Meet the target of completes per day Target on meeting / sustaining within max SLA number. Zero control failure. Completing the Analysis for not meeting targets for any SLA's and highlight the risk to all stakeholders.
• Should have experience in SAP and Salesforce
• Complaints, Breaches & Quality – Meeting the overall all quality parameters.
• Address Complaints, breaches, Internal control, regulatory, Customer critical errors and place a control to reduce the numbers. Ensure Complaints and Breaches are reported timely (within 24 hrs) and accurately
• Team Utilization - Meet the team utilization targets by
• a) Staff management daily targets and monitoring
• b) Team skill development and tracking
• c) leave and shrinkage management
• Attrition - Identification of measures that answer the question 'How can we continue to develop, engage, motivate and retain our people? Document the action taken to address EWS. Actions to retain staff and skill set.
• Prepare various collection and metric reports for the management and cluster controllers,
• Use multiple collection methods/techniques to maximize the cash flow and minimize the aged debt
• Ensure that Accounts Receivable ledgers are properly managed.
• Provide detailed backup explanation of AR balances to both internal & external auditors,• Drive continuous improvement process.
• Complete understanding of in OTC cycle
• Additional information
• Domain knowledge – Finance & Accounting
• Provide coaching and feedback to team members to enable them to improve their performance.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client Interaction.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Job Location- Pune (Phursungi)

Shift Timings- UK Shift

• Bachelor’s degree in accounting, finance, business or related field preferred, but not required• 8-10 years Collections/AR/Finance experience with general knowledge of accounting principles• Fluent English language knowledge is a must (both spoken and written)• Strong knowledge of Microsoft Excel & Word, excel skills will be tested during the recruitment process• Ability to multitask and prioritize workload• Ability to operate in a fast-paced business environment• Strong communication skills - oral, written, interpersonal with analytical and problem-solving skills• Desire and willingness to learn new skills• Experience in SAP is preferred for faster integration