About this role
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Deputy Manager Key Accountabilities: 'Get upskilled and certified on the content/workshop assigned Deliver workshops as assigned Responsible for projects or interventions assigned to you individually or as a group' Job Responsibilities: Get upskilled and certified on workshops assigned to you as per timelines and take ownership of the completion of the same Deliver workshops as assigned - The workshops can be assigned for Corporate, US, UK, Australia and New Zealand shift timings hence flexibility is a must Work on projects as assigned and should take complete ownership for end to end execution and meeting timelines.
These projects can be stretch assignments over and above the daily role In addition, you will be required to work closely with learning partners, business leaders and HR to drive nominations for workshops, align calendar as per TNI done and ensure 100% adherence to the roadmap Adherence to governance guidelines like DBR, Post training effectiveness activities, tracking self-progress etc.
Take ownership in getting upskilled on new programs for higher role bands Should be willing to work in shifts and open for travelling is a MUST Should be willing to travel to any of the location facilities for workshops or projects on a daily basis (eg Mumbai has 4 facilities, should be able to travel everyday as per need) ESSENTIAL DESIRABLE.
Work Experience (Mention No. of years): 5 years of experience of that a minimum 2 years should be in L&D or behavioural training Should have had exposure in Operations and Content development
Knowledge/Qualifications/ Competency: · Graduate (any discipline) ·
Good Communication Skills ·
Sound Microsoft Office skills Capabilities: ·
Excellent communication skills ·
Interpersonal Skills ·
Lead Initiatives ·
Presentation skills ·
Multi-tasking ·
Planning & Execution Skills ·
Training capabilities Special Role (Customer Specific Requirement) ·
Engaging with LA team across locations on a regular basis ·
Maintain and observe WNS’s internal control standards, implement and ensure WNS Values and Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
Qualifications
Graduate.
Other facts
About WNS Global Services
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
What you'll do
- The Deputy Manager is responsible for delivering workshops and managing projects or interventions assigned individually or as a group. They must also ensure adherence to governance guidelines and work closely with learning partners and business leaders.
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