About this role
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
1.1. Brief description of position (key role & responsibilities): Design and develop interactive eLearning courses, modules, and assessments Create/improvise the storyboard to develop high quality, digital learning content Collaborate with SMEs to ensure content accuracy and relevance Apply instructional design principles and adult learning theories Create multimedia elements including videos, animations, simulations, and graphics Ensure courses are compatible with the LMS platforms Review, test, and revise content based on feedback and learning outcomes Manage multiple projects and adhere to the project timelines Collaboration & follow up with all stakeholders to ensure projects are completed within schedule. Comply with copyrights/ proprietary material/images/videos. Optimum utilization of royalty free images & videos. A thorough understanding of the industry/domain is essential to effectively develop e-learning courses 1.2. Critical competencies for the position: Proficient in Articulate 360 suite, Epiplex, Canva. Optimum utilization of AI tools for storyboarding & content development Good verbal and written communication skills and visual design skills Proven experience developing eLearning / digital training content Strong knowledge of instructional design models (ADDIE, SAM, etc.) Experience with Learning Management Systems (LMS) and reporting
Qualifications
Bachelor’s degree in Instructional Design & content development, or Graduate in any stream
Other facts
About WNS Global Services
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
What you'll do
- Design and develop interactive eLearning courses and modules while collaborating with subject matter experts to ensure content accuracy. Manage multiple projects, ensuring timely completion and compliance with copyright regulations.
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