About this role
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
6 to 7 years’ experience in PMO under BPO environmentRobust skills MS – office, including Word, Excel, PowerPointExcellent Communication Skills both Written and VerbalGood Analytical SkillsAbility to work under pressure & manage tight deadlinesMulti taskingGood in stakeholder managementPrioritizing & Organizing Ability to meet project objectives within designated constraintsClient management skillsWork on Monthly invoicing as per contract and ensure correct billingContractual document management (CRs and COFs)Maintaining detailed records of the company's contracts, both current and pastAssisting in the resolution of any contract-related disputes or issues that ariseMaintaining repository and structure for process related documentsRegularly communicating with stakeholders to update them on contract status and addressing any concernsMonitoring compliance with contractual clauses and ensuring all parties meet their obligationsAssist with the production and on-going maintenance of detailed, accurate and consistent monthly reportingProgram coordination and administration abilities to manage all contractual and billing related queriesCoordination with internal finance and WFM teams to manage financials (budgeting and forecasting) for the engagementData gathering and pack consolidation within teams for QBR, MBR and other calls/ meetings
Qualifications
Commerce Graduate and above
Other facts
About WNS Global Services
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
What you'll do
- The Deputy Manager - Operations will manage PMO functions in a BPO environment, ensuring compliance with contracts and overseeing invoicing processes. The role involves stakeholder communication, contract management, and financial coordination.
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