Job DetailsJob Location: Main Office - Turlock, CA 95380Position Type: Full-TimeSalary Range: $20.00 - $20.00 HourlyObjective         

This position requires accurate and courteous service to our fellow employees, clients, producers, and company personnel. Each Front Desk Receptionist shall grow and develop their talents and insurance knowledge to the highest level possible.

Essential Functions         

Responsible for the following daily service requirements including, but not limited to:

Provide Front Desk support by greeting the public, answering phones & assisting clients
Process payments and issuing receipts
Maintain front desk & entryway, including supplies and dispersing packages
Disperse faxes and voicemails.
Operate Neo-Post postage machine; collect, prepare, and apply correct postage to outgoing mail.
Assist with processing mass mailings.
Complete a variety of miscellaneous tasks and other essential administrative functions as assigned.
Complete tasks according to Standard Operating Procedures.
 

Back-up Duties and Responsibilities

Provide support for the following tasks:

Maintain WISG facilities
Compose and disburse daily “In’s and Outs” list each morning.

QualificationsCompetencies (Knowledge, Skills & Abilities)             

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Education and/or Experience

High school diploma or equivalent.
Customer Service experience required.

Physical Demands

Physical demands of the job that must be met by an employee to successfully perform the essential functions are represented below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to use manual dexterity.
Regularly required to sit for long periods of time at a desk and working on a computer.  
Ability to talk and listen.
Occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel or crouch.
Occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus
 

Position Type        

This is a full-time non-exempt position.  The Agency provides compensation for all overtime hours worked by non-exempt employees in accordance with State and Federal laws. 

Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

The Agency may occasionally schedule a “work Saturday” where the office may be open from 8:00 a.m. to 5:00 p.m., or as determined by management.  Employees may volunteer or be required to work.   

Work Environment

Characteristics are relatively stable.  The noise level is usually moderate and the exposure to hazardous conditions is practically non-existent.  Listed below are applicable special environmental conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fast-paced multi- tasking environment with high disruption.
Ability to work alone or as part of a team.
 

Disclaimer       

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

This description is not intended as a contract and is subject to change and revision.  Any written contractual agreements will supersede this job description.  All requirements may be modified to reasonably accommodate physically or mentally challenged employees.