Senior Technical Writer (M/F) - CDI

<p>Since 2014, Wiremind has positioned itself as a <strong>tech company</strong> transforming the world of transport and events with a 360° approach combining <strong>UX, software, and AI</strong>.</p><p>Our expertise lies primarily in <strong>optimizing and distributing</strong> our clients' capacity. We work on various projects such as <strong>ticket forecasting and pricing</strong>, <strong>3D optimization of air freight or scraping competitor prices</strong>. Our applications are the preferred tool <strong>of companies</strong> such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.</p><p>Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed <strong>of engineers and experts</strong> and currently supports the growth of our <strong>business model</strong> based on "software-as-a-service" solutions.</p><p>Wiremind builds <strong>CAYZN</strong>, a <strong>Revenue Management System (RMS)</strong> for the <strong>passenger transportation industry</strong> (airlines, rail, bus).</p><p>CAYZN helps Revenue Management and Commercial teams <strong>monitor performance</strong>, <strong>manage demand</strong>, and <strong>optimize pricing</strong>, leveraging advanced optimization features and AI-driven recommendations.</p><h2>Your Missions 🚀</h2><p>As Wiremind scales to meet enterprise customer needs, we want to improve our documentation so it stays clear, consistent, and easy to navigate. It should be truly useful day to day and designed for self-service, reducing reliance on Customer Success.</p><p>As documentation is used in an international environment, content will be written and maintained <strong>in both French and English</strong>, with the same level of quality in each language.</p><h4><strong>Key responsibilities</strong></h4><h6><strong>1) Functional “Software” documentation</strong></h6><ul><li><p>Document features, workflows, screens, business rules, and core concepts</p></li><li><p>Clarify user journeys, best practices, and usage guidelines</p></li><li><p>Maintain a clear documentation structure and reusable templates</p></li><li><p>Keep French and English versions aligned and up to date</p></li></ul><p><strong>2) Optimization / CAYZN AI documentation</strong></p><ul><li><p>Explain RM and optimization concepts and how CAYZN supports them</p></li><li><p>Make complex topics understandable (logic, parameters, outcomes)</p></li><li><p>Produce explainable content to support trust and adoption</p></li><li><p>Ensure consistency across French and English</p></li></ul><p><strong>3) Knowledge Base &amp; AI-ready content (self-service)</strong></p><ul><li><p>Build a self-service knowledge base (FAQ, how-to, troubleshooting)</p></li><li><p>Define information architecture (categories, tags, glossary)</p></li><li><p>Create reusable, AI-ready pages (one topic per page, clear writing, examples)</p></li><li><p>Turn recurring CS/Support questions into durable content</p></li></ul><p><strong>Ownership &amp; collaboration</strong></p><ul><li><p>Own documentation quality and freshness, and set up review/maintenance cycles</p></li><li><p>Work closely with Product, Design, Data/AI, Engineering, and CS/Support</p></li><li><p>Prioritize documentation improvements based on customer feedback and real friction points</p></li></ul><h2>Your profile 🔍</h2><ul><li><p><strong>5–10 years</strong> of experience as a Technical Writer / Documentation Specialist / Knowledge Manager</p></li><li><p>Experience with <strong>complex B2B products</strong> (SaaS platforms, business tools, data-driven software…)</p></li><li><p>Strong <strong>hybrid Tech x Product</strong> profile with a <strong>Product-first mindset</strong></p></li><li><p>Ability to understand technical topics and translate them for non-technical audiences</p></li><li><p>Education: ideally an <strong>engineering background</strong></p></li><li><p><strong>Fluent French &amp; English (professional level required)</strong> with the ability to produce high-quality written content in both languages</p></li><li><p>Excellent writing and synthesis skills</p></li><li><p>High autonomy and strong attention to detail</p></li></ul><h6>Nice to have</h6><ul><li><p>Experience in <strong>passenger transportation</strong></p></li><li><p>Experience with <strong>pricing / revenue management / optimization / AI-driven products</strong></p></li><li><p>Previous work in environments where documentation is a key adoption/support lever</p></li></ul><h2>The Benefits 🤌</h2><p>By joining us, you will integrate:</p><ul><li><p>A self-financed startup with a strong technical identity! 🧬</p></li><li><p>Beautiful 800 m² offices in the heart of Paris (Bd Poissonnière)</p></li><li><p>Attractive remuneration indexed on performance 💪</p></li><li><p>A caring and stimulating team that encourages skills development through initiative and autonomy</p></li><li><p>A learning environment with opportunities for evolution 🧑‍💻</p></li><li><p>A complex and meaningful product at the intersection of pricing, data, and optimization</p></li><li><p>Close collaboration with Product, Engineering, and Data/AI teams</p></li><li><p>High-impact role focused on customer autonomy and product adoption</p></li></ul><p>You will also benefit from:</p><ul><li><p>A hybrid policy : 2 days of remote work per week and the possibility to work occasionally from abroad 💻</p></li><li><p>Access to WellPass at a preferential rate to maintain your well-being 🏀</p></li><li><p>A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)</p></li><li><p>An annual budget for your IT equipment</p></li><li><p>A partnership with the People &amp; Baby network of inter-company nurseries to help with childcare for children aged 0 to 3 🐣</p></li></ul>