Position Overview

Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client’s key point of contact with their Team. This role focuses on developing and maintaining strong relationships with clients, Team members, and other professionals through direct participation in client care activities. This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion and quality are at the core of the primary care clinic’s customer service system. The Primary Care Assistant must possess excellent customer service skills to assure all clients, that they are the Team’s only priority during their visit. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment.

This position will be responsible for arranging, managing and maintaining appointments, schedules and client (records), and site organization and environmental control. The incumbent must contribute to a respectful, safe and culturally appropriate work environment, and participate in workload sharing within their Team and the overall clinic as needed.

Experience

• A minimum of two years related healthcare experience required.
• Experience in email and computerized calendars required.
• Working knowledge of electronic medical records preferred.
• Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information.
• Switchboard/receptionist experience.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards, required.
• Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
• A combination of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Keyboarding Speed of 40 wpm required.
• Knowledge of medical terminology required.
• Proficiency in Microsoft Word, Excel and Outlook required.
• Cultural Safety preferred.
• Mental Health First Aid preferred.
• Nonviolent Crisis Intervention training preferred.
• Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community.
• Excellent communication and interpersonal skills.
• Excellent command of the English language (both oral and written).
• Knowledge of other languages especially indigenous languages considered an asset.
• Respectful of diversity and values diverse perspectives and ideas.
• Ability to apply critical thinking for favorable client results.
• Demonstrates flexibility and adaptability through embracing and applying new practices to accomplish goals and solve problems.
• Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety.
• Ability to maintain confidentiality and manage private and confidential information.
• Ability to plan and organize a heavy workload, under pressure, to meet deadlines.
• Demonstrated ability to work independently, with minimal supervision and take initiative through action that favorably influences events.

Physical Requirements

• Must be able to do moderate lifting and a moderate amount of walking.
• Must be able to function effectively in a fast-moving environment with frequent interruptions.