Job Title: Healthcare Administrative & Marketing Coordinator 

Job Code: [DIM-VHC]

Position Type: Full-Time

Working hours: 9:00 AM - 6:00 PM Eastern Standard Time, Monday - Friday

Our client is a community-centered wellness practice dedicated to helping people heal from within. They provide chiropractic care and holistic wellness services for all ages, focusing on correcting the root cause of pain—not just the symptoms. With personalized care plans and a collaborative team of wellness professionals, they’re committed to helping individuals and families reach their full health potential.

• Handle inbound and outbound calls professionally, serving as the primary phone receptionist
• Schedule patient appointments and manage calendar coordination
• Perform insurance verification and eligibility checks
• Conduct personal injury case follow-ups, including:

• Provide consistent phone coverage, including adjusting schedules to ensure calls are answered during lunch breaks
• Maintain accurate patient and administrative records
• Coordinate with clinical staff to ensure seamless patient flow

• Create and manage social media content for the office
• Perform photo editing for marketing and internal use
• Develop general content (posts, announcements, basic graphics) for office needs
• Edit and produce short-form videos for social media or internal promotions

• At least 1 year of experience in a medical office or healthcare support role preferred
• Strong background in phone reception, patient scheduling, and calendar management
• Knowledge of insurance verification, eligibility checks, and basic billing processes
• Experience with personal injury cases, patient balance monitoring, and payment collection is a plus
• Excellent verbal and written communication skills with a professional phone manner
• Ability to maintain accurate patient records and comply with HIPAA guidelines
• Capable of providing consistent phone coverage, including lunch break coverage
• Basic experience in social media content creation and photo editing (Canva, Photoshop, or similar)
• Proficient in EHR/EMR systems, Microsoft Office, and Google Workspace
• Highly organized, reliable, and able to multitask in a fast-paced healthcare environment

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.