About this role
The pay range for this role is $16.83-$17.50 per hour dependent on experience. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
- Conduct move out assessments with departing residents and assess any charge for damages.
- Administer move-in paperwork and home inspections with residents.
- Answer resident questions and assists in resolving resident complaints.
- Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
- Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
- Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- Provide administrative support at the community center.
- Develop and maintain strong resident relations.
- Responsible for completing customer relationship management requirements for the Resident Journey program.
- Conduct neighborhood tours and home showings for qualified potential residents.
- Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
- High school diploma or GED equivalent.
- Less than 1 year of relevant work experience.
- A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Proficient with web-based applications and computer systems such as Microsoft Office Suite.
- Excellent customer service skills.
- Solid organizational and administrative skills.
- Ability to manage multiple assignments and tasks.
- Ability to work with a diverse group of people and personalities.
- This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
- Associate's degree in a business-related field.
- Experience in property management.
- Experience with Yardi or RealPage property management software.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Other facts
About WinnCompanies
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do.
Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, leasing, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes.
Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service events and volunteer activities and more.
Come join our growing team of 4,300+ staff members who are all making a difference in your local communities. With more than 700 sites across 27 states, Washington D.C. & Puerto Rico, there’s a place here for you to grow your career.
What you'll do
- The Resident Services Coordinator will assist military families with property management tasks, including move-ins, move-outs, and community standards enforcement. They will also coordinate community activities and maintain the cleanliness and curb appeal of the property.
Ready to join WinnCompanies?
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