About this role
WinnCompanies is searching for a detail-oriented Occupancy Specialist I to join our team at Gonzalez Park, a 153-unit affordable housing community, and Marmolejo Apartments, a 292-unit affordable housing community; both of which are located in El Paso, TX.
In this role, you will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. You will also provide outstanding service to customers, residents, and clients.
The pay range for this role is $13.00-$14.00 per hour. The selected candidate will also adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM CST with availability to work weekends as needed.
Responsibilities:
• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
• Perform special assignments as necessary.
Requirements:
• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Experienced with web-based applications and computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Bilingual in English and Spanish.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.
Preferred Qualifications:
• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Internal candidates, please apply here: Internal Careers Hub
Other facts
About WinnCompanies
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do.
Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, leasing, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes.
Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service events and volunteer activities and more.
Come join our growing team of 4,300+ staff members who are all making a difference in your local communities. With more than 700 sites across 27 states, Washington D.C. & Puerto Rico, there’s a place here for you to grow your career.
What you'll do
- The Occupancy Specialist I will assist the Property Manager with tenant recertifications and provide excellent service to residents and clients. Responsibilities include processing recertifications, conducting interviews, and ensuring compliance with regulations.
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