About this role
- First point of escalation for customer service or management related issues in the Community Center.
- Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities.
- Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff.
- Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
- Responsible for checking all property management team data entry for accuracy within community database Yardi.
- Review and approve all new resident files.
- Ensure all required daily, weekly, and monthly reports are complete, accurate and on time.
- Enforce resident guide and community standards by regularly inspecting common area of community.
- Monitor and assist in completing resident journey touch points.
- Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- May be responsible for Resident Service Coordinator duties as needed such as move-ins, move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions
Requirements
- High School diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Less than 1 year of supervisory / managerial experience.
- A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Experience with computer systems including Microsoft Office Suite.
- Excellent customer service skills.
- Superb attention to detail.
- Good organizational skills.
- Ability to manage multiple assignments and tasks.
- Ability to work with a diverse group of people and personalities.
- This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
Preferred Qualifications
- Associate’s degree in Business-related field.
- Prior property management experience.
- Proficiency in Yardi or other similar industry software.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Other facts
About WinnCompanies
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do.
Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, leasing, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes.
Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service events and volunteer activities and more.
Come join our growing team of 4,300+ staff members who are all making a difference in your local communities. With more than 700 sites across 27 states, Washington D.C. & Puerto Rico, there’s a place here for you to grow your career.
What you'll do
- The Assistant Community Manager assists the Community Manager with the routine operation of the community, including customer service and financial responsibilities. They also manage daily operations and ensure compliance with community standards.
Ready to join WinnCompanies?
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