About this role
Position Overview:
Our Retail Sales Consultants are the frontline for our customers and for WindowRama. You will be responsible for building rapport with all customers as well as providing exceptional service. At our retail locations you will have the ability to show customers around our sales floor and show customers products to close sales
Essential Job Functions:
- Ability to build a trusting relationship between our customers and WindowRama
- Ensuring each customer receives exceptional service
- Greeting and acknowledging every customer
- Demonstrate strong sales acumen and product knowledge
- Create a positive and appealing impression on our customers
- Collaborate with teammates working with new ideas and changes to help maximize business opportunities
- Enter sales orders into our CRM
- Communicate and coordinate with different departments to ensure customers needs are met
- Answer phones and provide both sales and retail information to customers
- Ability to negotiate contracts and communicate effectively both verbally and in writing
Key Competencies:.
- Excellent communication and interpersonal skills.
- Strong ability to problem-solve.
- Ability to work in a fast-paced environment and learn quickly.
- Ability to supervise and develop subordinate staff.
- Ability to multitask, consistently meet deadlines, and demonstrate strong time management skills.
- Advanced use of Microsoft Office
- Detail oriented and highly organized with exceptional follow-through abilities
- Top performer who can instill pride of workmanship in self while also motivating team to excel
- Passionate about WindowRama and loves the brand
- Highly motivated, flexible, and positive, professional demeanor
Required Education and Experience:
- 2-3 years of previous sales or industry experience
- Extensive product knowledge
- Ability to work well under pressure and achieve results
- Strong written, verbal, and organizational skills
- Ability to work flexible hours including some Saturdays and Sundays, nights, and weekends
- Previous sales and customer service experience
- Proficient knowledge of installation/service methods for window and door projects preferred but not required
- Comfortable with Microsoft Office Suite
- Previous experience with AS400 a plus
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.
WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other facts
About Windowrama Enterprises Inc.
SINCE 1977, WindowRama has established a reputation as the Northeast’s leading window, door, and skylight supplier for homeowners and professionals. A reputation built on a solid foundation of quality products, fast delivery, product expertise, competitive prices and a dedication to service.
WIDE SELECTION. WindowRama carries a wide selection of the top national brands, so you get the right product for your project.
HUGE STOCK. We stock tens of thousands of units and custom-build thousands of assemblies, so you get what you need, when you need it.
EXPERT SALESPEOPLE. Our salespeople have years of experience to help you identify the right window and door to fit your project. And, since windows and doors are our specialty, our salespeople will help steer you away from costly errors.
CUSTOM ASSEMBLIES. Bays, bows and window assemblies are built right in our own millworks shops, for the quickest possible turnaround times.
FAST DELIVERIES. Next day delivery is typical, and same day service is available for those inevitable emergencies. Of course, if you need it right now, you can pick it up at our warehouse.
CONVENIENCE. Stop by or call one of our 26 area showrooms to place an order.
SERVICE. Service before and after the sale is what makes WindowRama an industry leader. Our expert sales staff can help you with accessories and replacement parts for dozens of brands. Most service and warranty issues are resolved quickly by our own factory-trained, in-house service technicians.
What you'll do
- Sales Consultants are responsible for building rapport with customers and providing exceptional service. They will demonstrate product knowledge, enter sales orders, and collaborate with teammates to maximize business opportunities.
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