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Patient Representative - PNO 8108 - Full Time
full-time•Wilmington
About this role
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
To provide front office support in clinical areas.
Essential Duties/Responsibilities:
As applicable for your department:
- Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
- Maintains effective communication and interacts appropriately and professionally with all members of health care team
- Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
- Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
- Answers incoming calls and takes necessary action
- Maintains provider schedules as directed by manager
- Maintains physician on-call schedule for department
- Keeps logs as required by Manager
- Attends department and other meetings as required by Manager (including training and re- education)
- Maintains inventory of office supplies and orders as needed
- Opens and sorts mail
- Directs patients to contact Central Business Office for additional billing inquiries
- Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment
Other Duties:
- As assigned by Manager
QUALIFICATIONS
Required:
- High School Diploma or GED Equivalent
Preferred:
- Experience in Medical Office Administration
- BLS/CPR Certified
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)
Physical Demand | Required? | Frequency |
Standing |
| Position Dependent |
Sitting |
| Continuously |
Walking |
| Position Dependent |
Kneeling/Crouching |
| Rarely |
Lifting |
| Rarely |
Patient Representative Competencies
General
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Lean Process Improvement
- Game Changer/Initiative
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Safety/Housekeeping
- Organizational Skills/Time Management
Department Specific
- Follows reception process for all check in duties.
- Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.
- Follows process for all demographic data entry.
- Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox.
- Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe.
- Follows insurance process for all insurance data.
- Follows cashier process for collections, retail sales, and batching.
- Follows patient financial counselor process for billing inquiries and concerns.
- Follows all processes for reconciliation of internal communications.
- Follows HIPAA guidelines.
What you'll do
- The Patient Representative is responsible for providing front office support, including greeting patients, managing appointments, and maintaining effective communication with the healthcare team. Additional duties include handling patient check-ins and check-outs, answering calls, and assisting with inventory management.
About Wilmington Health PLLC
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty clinic with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients.
In 2013, Wilmington Health was named a 2013 Acclaim Award Honoree by the American Medical Group Association (AMGA). The prestigious honor is awarded annually to only three national healthcare organizations. Previous esteemed Acclaim Award Honorees include Mayo Clinic Health System, Johns Hopkins Medicine, and The Cleveland Clinic.
Wilmington Health’s drive to become a High Performance Health System (HPHS) began over five years ago by taking a programmatic approach involving a three part system of change including direction setting by our leadership, process improvement at the ground level, and a redesign of the most elemental processes throughout the organization.
A priority was given to paying careful attention to metrics, analysis, and critical assessment of each innovation and how these changes may affect the total cost of care. Only by understanding each of these aspects at work, was the organization able to pragmatically and intelligently design a future approach to the provision of healthcare.
Additionally, Wilmington Health leadership began to put greater focus on creating a culture of change within the organization, understanding that this is the most powerful tool in any transformative process. Included were new and improved support systems for staff and providers and development of an inspirational approach to leading the entire team to provide patient-centered healthcare.
July 2012, Wilmington Health partnered with Blue Cross and Blue Shield of North Carolina to form an ACO agreement. This was the first insurer-provider Accountable Care Organization in the region.
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Frequently Asked Questions
What does a Patient Representative - PNO 8108 - Full Time do at Wilmington Health PLLC?
As a Patient Representative - PNO 8108 - Full Time at Wilmington Health PLLC, you will: the Patient Representative is responsible for providing front office support, including greeting patients, managing appointments, and maintaining effective communication with the healthcare team. Additional duties include handling patient check-ins and check-outs, answering calls, and assisting with inventory management..
Is the Patient Representative - PNO 8108 - Full Time position at Wilmington Health PLLC remote?
The Patient Representative - PNO 8108 - Full Time position at Wilmington Health PLLC is based in Wilmington, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Representative - PNO 8108 - Full Time position at Wilmington Health PLLC?
You can apply for the Patient Representative - PNO 8108 - Full Time position at Wilmington Health PLLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.