Description

Job Summary: Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff and the medical staff. Participates in performance improvement activities. 

DUTIES AND RESPONSIBILITIES:

Registers all patients, gives new patients medical forms to complete. 

Verifies patient demographic, employment and insurance information. 

Explains billing policies, collects co-payments and procedures for self-pay patients.  

Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.

Makes referral appointments to specialty physicians.

Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.

Makes diagnostic testing appointments.

Photocopies patient schedule sheets each day, prepares charts for new patients. 

Maintains daily patient log, referral and diagnostic logs.    

Collects payments and writes receipts. 

Maintains a good working relationship with office/clinic staff members and physicians. 

Performs other duties as assigned. 

Requirements

Professional Requirements: 

• Adheres to dress code standards; appearance is neat and clean.  
• Completes annual education requirements. 
• Maintains regulatory requirements, including all state federal and CMS regulations.  
• Reports to work on time and is scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized time system correctly. 
• Completes inservices and returns in a timely fashion.  
• Attends staff meetings; reads and returns staff meeting minutes.  
• Maintains and ensures patient confidentiality at all times. 
• Complies with all organizational policies regarding ethical business practices. 
• Communicates the mission, vision, core values, ethics and goals of the office/clinic.   
• Actively participates in the department’s quality improvement CQI activities, attends committee and management meetings, as appropriate .  
• Performs department inservices. 
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.  
• Represents the organization in a positive and professional manner. 
• Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.  

Requirements

High School Graduate or equivalent.

• One year experience in office setting or hospital setting. 
• Experience with billing and insurance preferred.

Language Skills:

• Ability to communicate in English; both verbally and in writing.
• Additional languages preferred.

Skills:

• Basic computer knowledge.
• Ability to type 40 words per minute.
• Knowledge of medical terminology.
• Excellent interpersonal skills. 

Working Conditions:

Work is conducted in a clinical setting requiring extended periods of time walking and standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employee may be exposed to infectious and contagious diseases, exposed to hazardous cleaning agents, body fluids and waste, occasional exposure to an unpleasant patient or unit elements. Employee will be required to exert 20-50 pounds of force occasionally, and/or up to 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly. Employees may be required to exceed these levels and are also provided lift assists in patient care areas. These are baseline requirements for adequate performance of this job. Job duties are based on an average 8 hour shifts but are subject to change dependent upon staffing volumes or other variables determined by the Clinic Manager or Chief Operating Officer.