WG
ServiceNow Developer
OTHER•Kuala Lumpur
About this role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job Description
About Us
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.
Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost-efficient business support services
Job title
ServiceNow Developer
Who We Are Looking For
We are looking for an experienced ServiceNow Developer to join our GBS Service Management team. This team is responsible for delivering robust workflow automation, digital process optimization, and enterprise service management solutions across the organization using the ServiceNow platform. You will work closely with business stakeholders and technical teams to design and deliver scalable, secure, and high-quality ServiceNow solutions that modernize operations and enhance service delivery across GBS and its internal customers.
What You Will Work On
As a ServiceNow Developer, you will play a key role in designing, developing, and maintaining ServiceNow applications, integrations, and automated workflows. Your responsibilities include:
Leading solution design and development by translating complex business requirements into scalable, maintainable ServiceNow applications and workflows.
Acting as a technical expert, guiding architectural decisions, enforcing platform best practices, and mentoring junior developers.
Developing and optimizing integrations with external systems using REST/SOAP APIs, MID Servers, and Integration Hub.
Ensuring platform stability and quality through code reviews, testing, documentation, and adherence to governance and security standards.
Supporting ServiceNow Operations by ensuring platform performance, stability, compliance, and safe usage.
Driving continuous improvement by identifying automation opportunities, improving user experience, and optimizing platform performance.
Performing all development activities in accordance with defined development standards and best practices.
Collaborating effectively with internal and external stakeholders and proactively sharing knowledge within the team.
Qualifications You Have for This Role
Education & Experience
Bachelor’s or Master’s degree in a relevant field.
Minimum 6+ years of hands-on ServiceNow development experience.
Technical Skills
Strong expertise in the following ServiceNow modules:
Customer Service Management (CSM)
HR Service Delivery (HRSD)
Service Portfolio & Project Management (SPM)
Proficiency in:
JavaScript, Glide APIs, Flow Designer, UI Builder
Integrations (REST, SOAP, OAuth, MID Server)
Strong understanding of ITSM processes and overall ServiceNow platform architecture.
Proven ability to collaborate with architects and translate business requirements into scalable technical solutions.
Soft Skills
Excellent problem-solving skills with a collaborative mindset.
Strong communication skills in English (both written and verbal).
Experience converting business requirements into clear technical specifications.
Location
The position will be based in Kuala Lumpur office located at KL Sentral which is a strategic work location with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as easy to get to go by public transportation.
What we offer
5-days work week including complying with Malaysia’s Public Holiday
International work environment and culture
Great learning and development opportunities
Hybrid working arrangement (3 days in the office, 2 days remotely)
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
What you'll do
- As a ServiceNow Developer, you will design, develop, and maintain ServiceNow applications and workflows. You will lead solution design, optimize integrations, and ensure platform stability and quality.
About Wilhelmsen group
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin.
Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further.
We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade.
Ready to join Wilhelmsen group?
Take the next step in your career journey
Frequently Asked Questions
What does a ServiceNow Developer do at Wilhelmsen group?
As a ServiceNow Developer at Wilhelmsen group, you will: as a ServiceNow Developer, you will design, develop, and maintain ServiceNow applications and workflows. You will lead solution design, optimize integrations, and ensure platform stability and quality..
Is the ServiceNow Developer position at Wilhelmsen group remote?
The ServiceNow Developer position at Wilhelmsen group is based in Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the ServiceNow Developer position at Wilhelmsen group?
You can apply for the ServiceNow Developer position at Wilhelmsen groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.