Summary
Location
Municipality of Galatsi
Type
full-time
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About this role
We are building a new agricultural inputs marketplace in partnership with Piraeus Bank, and we're looking for a hands-on Marketplace Operations Coordinator to be the backbone of our merchant relationships and day-to-day platform operations. You will be responsible for bringing merchant products to life on the platform, ensuring catalog accuracy, and resolving operational issues as they arise, from customer complaints to logistics hiccups.
Responsibilities
Catalog & Content Management
Onboard merchant product catalogs by uploading SKUs, descriptions, pricing, and specifications to the marketplace
Create and edit product content including descriptions, technical specifications, and usage guidelines
Coordinate product photography sessions and ensure high-quality visual content for all listings
Maintain catalog accuracy and update inventory availability in collaboration with merchants
Operational Troubleshooting
Serve as the first point of contact for operational issues including customer complaints, order discrepancies, and delivery delays
Coordinate with logistics partners to track shipments and resolve transportation problems
Manage stock-out situations by communicating with merchants and customers to find timely solutions
Document recurring issues and propose process improvements to prevent future problems
Merchant Support
Build strong relationships with merchants to ensure smooth collaboration
Train merchants on platform tools, order management, and best practices
Monitor merchant performance and flag quality or reliability concerns
Requirements
2-4 years of experience in e-commerce operations, marketplace management, catalog management, or customer support
Strong attention to detail and organizational skills
Excellent written and verbal communication in Greek (English is a plus)
Comfortable with technology, experience with e-commerce platforms, CMS tools, or ERP systems preferred
Basic photography skills or willingness to learn product photography
Problem-solving mindset with the ability to stay calm under pressure
Experience in agriculture, B2B commerce, or supply chain is a plus but not required
What we offer
The opportunity to build a new marketplace from the ground up
A collaborative, fast-paced startup environment
Competitive salary and benefits
Room for growth as the marketplace scales
Other facts
About Wikifarmer
Wikifarmer is a leading digital ecosystem transforming global agri-food supply chains through education and access to international markets. We bridge knowledge gaps and streamline business operations for farmers, suppliers, and buyers worldwide with our comprehensive suite of tools:
- World's largest agricultural knowledge base, offering sustainable knowledge for farmers at every scale
- Dynamic B2B marketplace directly connecting agricultural suppliers with qualified buyers, eliminating inefficient intermediaries
- Specialized Agricultural Academy delivering expert-led training to build sustainable farming skills and business acumen
Wikifarmer is revolutionizing how agricultural stakeholders access information, find partners, and grow their businesses in the global market.
What you'll do
- The Marketplace Operations Coordinator will manage merchant product catalogs and ensure catalog accuracy while resolving operational issues. They will also build relationships with merchants and provide support for platform tools and best practices.
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