Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote /
full-time•New Delhi
About this role
Position: Customer Support Representative (Remote)
Location: Remote
Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Why we’re seeking for a Customer Support representative:
As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from you.
Responsibilities:
- Efficiently handle a large number of chats and calls (no cold calling)
- Proactively provide in-depth details about our electric bikes and arrange appointments
- Address customer concerns and objections diligently, ensuring their satisfaction
- Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients
- Excellent knowledge of English (at least C1 - Advanced level)
- Hindi, Urdu, Punjabi native/fluent speaker
- 1+ years of experience in customer support or sales
- High-speed internet connection
- Availability to work on the New York time zone schedule (New York Time)
- Exceptional problem-solving and negotiation skills
What you'll do
- The Customer Support Representative will handle a large volume of chats and calls, providing detailed information about electric bikes and addressing customer concerns. They will also use selling techniques to promote additional products to existing customers.
About WHIZZ
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Ready to join WHIZZ?
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Frequently Asked Questions
What does a Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / do at WHIZZ?
As a Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / at WHIZZ, you will: the Customer Support Representative will handle a large volume of chats and calls, providing detailed information about electric bikes and addressing customer concerns. They will also use selling techniques to promote additional products to existing customers..
Is the Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / position at WHIZZ remote?
The Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / position at WHIZZ is based in New Delhi, Delhi, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / position at WHIZZ?
You can apply for the Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote / position at WHIZZdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.