Customer Service Representative / Part-Time
part-time•Washington•$0k - $0k
About this role
Position: Customer Service Representative
Location: Washington, DC
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Washington, DC.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
- Help customers choose the right bike, battery, accessories, and services.
- Assist with signing up for subscriptions, processing payments, and setting up accounts.
- Explain bike features and make sure customers have a great first experience.
Existing Customers:
- Support customers with repairs, payments, and subscription questions.
- Coordinate repairs with mechanics and perform minor bike adjustments when needed.
- Handle invoicing, service follow-ups, and work with customer accounts.
- Inspect bikes and manage fines when necessary.
Operations & Store Support:
- Prepare reports about sales, inventory, and store operations.
- Monitor inventory levels and coordinate stock as needed.
- Keep the store clean, organized, and welcoming.
- Assist with opening and closing the store.
- Support your team and supervisor with other tasks as needed.
- Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.
- Good at multitasking and staying organized in a busy environment.
- Ability to connect and work well with different types of people.
- Flexible to work weekdays and weekends (if necessary).
- Knowledge of additional languages (Spanish, French, or others) is a plus.
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
What you'll do
- The Customer Service Representative will oversee customer service, inventory tasks, and operational tasks at the e-bike store. They will assist new and existing customers with bike selection, repairs, and account management.
About WHIZZ
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Ready to join WHIZZ?
Take the next step in your career journey
Frequently Asked Questions
What does WHIZZ pay for a Customer Service Representative / Part-Time?
WHIZZ offers a competitive compensation package for the Customer Service Representative / Part-Time role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative / Part-Time do at WHIZZ?
As a Customer Service Representative / Part-Time at WHIZZ, you will: the Customer Service Representative will oversee customer service, inventory tasks, and operational tasks at the e-bike store. They will assist new and existing customers with bike selection, repairs, and account management..
Is the Customer Service Representative / Part-Time position at WHIZZ remote?
The Customer Service Representative / Part-Time position at WHIZZ is based in Washington, District of Columbia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative / Part-Time position at WHIZZ?
You can apply for the Customer Service Representative / Part-Time position at WHIZZdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.