WHITEFISH CREDIT UNION

POSITION DESCRIPTION

Position Title: Teller I

Organizational Relationships: Reports to Head Teller or Branch Manager

Supervisory Responsibilities:              None

General Function:       Serve as first contact for all Members seeking withdrawal, deposit and payment services.  Troubleshoot minor Member problems and concerns and oversee and balance cash drawer.   Assist Management as needed.  

Position Functions:

• Create positive and proactive relationships with all Members.
• Smile at all Members and call all Members by name when possible.
• Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.
• Enter Members' transactions into computers in order to record transactions and issue computer-generated receipts.
• Verify Member’s identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.
• Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.
• Have, and maintain, a general understanding of Whitefish Credit Union’s products, services and promotions.
• Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing. 
• Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures
• Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.
• Contact Members with questions as needed or assigned.
• Resolve problems or discrepancies concerning Members' accounts.
• Allow Members access to Safety Deposit Boxes, following specified procedures.
• Assist Vault Teller by counting money from bank vault, to ensure cash balances stated by the Vault Teller are correct.
• Order a supply of cash to meet daily needs, in accordance with procedural amounts.
• Receive and count daily inventories of cash before entering drawer.
• Obtain Canadian exchange rates and calculate accordingly.
• Support all other departments as needed (I.E., processing EFT wires, delivering loan paperwork to the proper department, etc.).
• Report to work on time and as scheduled.
• Perform other duties as assigned.

Position Requirements:

• Strong mathematical skills.
• Ability to handle and process large monetary denominations.
• Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders.   Courtesy and tact are essential.    

• Ability and willingness to interact calmly and professionally with people from all backgrounds.

• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness. 
• Ability to follow oral and written instructions.
• Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others’ work styles.
• Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

• Ability to stand for long periods of time. 
• Ability to lift up to 50 lbs., with or without accommodation.

• Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
• Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
• Adhere to all Whitefish Credit Union policies and procedures.

• Protect Member and Whitefish Credit Union confidential information.

Required Education and Experience:

• High school diploma or equivalent.
• 6-12 months professional customer service experience preferred.
• 6-12 months professional banking or credit union experience preferred.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time.  Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.