About this role
Your responsibilities will include Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Manage multiple tasks and computer systems Work between 8:00 am-6:00 pm EST Monday through Friday Ability to provide in-home work space free from noise, distractions, etc. High School Diploma or GED 2+ years of customer contact center experience (virtual or in-person) Bachelor's Degree Previous roles within Consumer Experience Department Experience working in a virtual/remote environment Excellent verbal and written communication skills Demonstrated achievements with personal KPIs Experience in SAP ECC Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens
Other facts
About Whirlpool
Life at home has been at the heart of our business for 110+ years - it is why we exist and why we are passionate about what we do. Beginning with our founders to the everyday actions of our people, our values have always kept us grounded -- Integrity, Respect, Inclusion & Diversity, One Whirlpool, Spirit of Winning. What we do at Whirlpool Corporation matters because consumers trust our brands. We never take that for granted and we work every day to earn that trust as we are committed to being the best kitchen and laundry company, in constant pursuit of improving life at home.
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
What you'll do
- Responsibilities include processing customer requests and resolving inquiries or issues promptly while focusing on the customer experience. The role requires managing multiple tasks and computer systems effectively.
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