About this role
Your responsibilities will include ● Lead, mentor, and manage a team of Team Leaders / Data Entry Operators / Service Engineers to achieve individual and DSC targets. ● Conduct regular performance reviews, provide feedback, and identify opportunities for professional development. Branch Service Targets: ● Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals. ● Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. Service Operations Oversight: ● Ensure seamless coordination and communication among Team Leaders / Data Entry Operators / Service Engineers to optimize service operations within the branch. ● Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence. Collaboration with Stakeholders: ● Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals. ● Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration. Budget Management: ● Work closely with the finance department to manage the DSC Budget and Profitability of the Center. ● Optimize resource allocation to ensure cost-effectiveness while meeting service targets. 6 to 10 yrs of work experience in FMCD organization. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Other facts
About Whirlpool
Life at home has been at the heart of our business for 110+ years - it is why we exist and why we are passionate about what we do. Beginning with our founders to the everyday actions of our people, our values have always kept us grounded -- Integrity, Respect, Inclusion & Diversity, One Whirlpool, Spirit of Winning. What we do at Whirlpool Corporation matters because consumers trust our brands. We never take that for granted and we work every day to earn that trust as we are committed to being the best kitchen and laundry company, in constant pursuit of improving life at home.
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
What you'll do
- Lead and manage a team to achieve service targets while ensuring high service quality and customer satisfaction. Collaborate with various departments to align service objectives with business goals.
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