About this role
Whirlpool of India Ltd Supervision of Service Partner Operations o Ensure quality of customer service provided by service partners ▪ Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner o Assist service partners in educating service engineers about the right attitude for handling customer interactions o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade o Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers o Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and Revenue o Promote sales of accessories, water products, spare parts and stabilisers to the service partners o Interface with service quality team and service partners to communicate targets and incentive scheme Whirlpool of India Ltd
Other facts
About Whirlpool
Life at home has been at the heart of our business for 110+ years - it is why we exist and why we are passionate about what we do. Beginning with our founders to the everyday actions of our people, our values have always kept us grounded -- Integrity, Respect, Inclusion & Diversity, One Whirlpool, Spirit of Winning. What we do at Whirlpool Corporation matters because consumers trust our brands. We never take that for granted and we work every day to earn that trust as we are committed to being the best kitchen and laundry company, in constant pursuit of improving life at home.
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
What you'll do
- The Deputy Manager, Field Service will supervise service partner operations, ensuring quality customer service and assisting in stock management. They will also provide training and technical support to service engineers while promoting sales of products and accessories.
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