WB
Senior Lobby Services Specialist
full-time•Las Cruces
About this role
Full-time - must be able to work Monday through Friday.
Summary
The Senior Lobby Services Specialist (SLSS) assists Branch Manager or Branch Supervisor with daily operations and provides assistance, guidance, and supervision to teller and Lobby Services Specialist staff. Performs teller functions and account service functions: handles teller transactions, resolves service issues, opens accounts and handles the sale and setup of complex products and services. In addition, the SLSS performs a variety of duties including, promoting and selling the banks products and services, building relationships by offering a wide variety of products and by identifying and pursuing cross-sell opportunities while providing an exceptional client experience.
Essential Functions
- Processes daily transactions for customers including check cashing services, accept deposits, sells monetary instruments and US savings bonds, process loan payments and cash advances.
- Balances cash drawer daily.
- Accepts deposits: verifying cash, endorsements, and issues receipts.
- Accepts wire transfer, stop payment, address change and check order requests.
- Opens deposit accounts and obtains all legal documentation required.
- Recognizes cross-sell opportunities and generates referrals, actively engages in achieving both branch and individual sales goals.
- Utilizes “CRM” customer relationship software to maintain customer contact information and assist with product referrals.
- Maintains a portfolio of bank clients:
- Stays in touch with these clients to make sure their banking needs are being met through the onboarding process and “Book of Business” calls.
- Responds to customer inquiries or concerns and creates positive solutions.
- Assist Branch Manager with inventory and control of night deposit operations including bags, keys, and agreements.
- Responsible for dual control vault operations and end of day branch settlements.
- Reviews and approves deposits and withdrawals over the teller’s limit and on new accounts.
- Provides first line support and assistance to tellers and LSSs on complex transactions or problems.
- Is knowledgeable of and follows the opening and closing procedures at their assigned location.
- Is knowledgeable of and compliant with all operational controls and regulatory procedures
- Is knowledgeable of all bank policies and security equipment relating to teller and new account operations.
- Responsible for maintaining a high level of accuracy and security of bank assets.
- Remain flexible in position based on Branch coverage needs.
- Performs other duties as assigned.
Required Education, Experience, Skills
- Proficient computer skills (working knowledge of Word and Excel).
- Exceptional communication (verbal and written) and customer service skills.
- 6 months to 1 year of bank teller experience and 1 year of new account experience or equivalent experience in a financial institution.
- High school diploma or equivalent.
- Must possess ability to communicate effectively with clients in a positive manner.
- Successful completion of teller/new account training and any other compliance training deemed necessary by the bank.
Equipment Used
- Standard office equipment such as computers, phones and photocopiers.
Working Conditions/Physical Requirements
- Office setting
WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.
What you'll do
- The Senior Lobby Services Specialist assists with daily operations and supervises teller and Lobby Services Specialist staff while performing teller and account service functions. They promote and sell bank products, build client relationships, and ensure exceptional client experiences.
About WestStar Bank
WestStar is a locally owned community bank with more than $3.1 billion in assets. It services the El Paso, Las Cruces, and northern Mexico area (collectively known as the Borderplex region). WestStar provides businesses and retail consumers local access to a broad array of financial services, including banking, treasury management, wealth management, insurance, and title services. Additionally, WestStar team members serve on over 60 boards and committees of non-profit and civic organizations and participate in a wide range of community betterment efforts and philanthropic causes.
Deposit and loan products are offered through WestStar Bank, Member FDIC.
Equal Housing Lender
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Frequently Asked Questions
What does a Senior Lobby Services Specialist do at WestStar Bank?
As a Senior Lobby Services Specialist at WestStar Bank, you will: the Senior Lobby Services Specialist assists with daily operations and supervises teller and Lobby Services Specialist staff while performing teller and account service functions. They promote and sell bank products, build client relationships, and ensure exceptional client experiences..
Is the Senior Lobby Services Specialist position at WestStar Bank remote?
The Senior Lobby Services Specialist position at WestStar Bank is based in Las Cruces, New Mexico, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Lobby Services Specialist position at WestStar Bank?
You can apply for the Senior Lobby Services Specialist position at WestStar Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.