About this role
Create your best future and join Westpac a Senior Tech Lead, Enterprise Service Support.
What’s the role?
What do I need?
Essential:
- Excellent Written & Verbal Communication Skills.
- SNOW (Service Now) service management experience.
- Power BI advance level.
- Min of 5 years’ experience with Technical Document writing e.g ITSD, SSD.
- Analysis and Problem-Solving skill.
- Certified ITIL foundation or higher.
Desirable:
- 5years experience in planning, implementation, and support of Telephony services in a medium to large enterprise environment.
- Jira project management tool experience.
- Experience in writing user and technical documentation, operating procedures and Operation report.
- Data NW experience.
- SaaS experience.
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
#LI-Hybrid.
Other facts
About Westpac Group
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
What you'll do
- The Senior Tech Lead will oversee the end-to-end delivery of Fax and SMS services, including L3 BAU DevOps support and project delivery. The role also involves managing overall service performance and leading continuous improvement initiatives.
Ready to join Westpac Group?
Take the next step in your career journey