About this role
- Permanent full-time opportunity available at Westpac’s Leongatha Service Centre
- Meaningful role working as part of your local community
- Brand new Regional Service Centre – be a part of something special
Westpac is backing regional Australia with an exciting new investment in local banking, launching three new Regional Service Centres in Moree (NSW), Leongatha (VIC) and Smithton (TAS)! These centres will bring face-to-face support back to the heart of local communities and businesses – helping locals start, grow and manage their financial futures with tailored support, right where they live and work – and YOU can be a part of this!
Create your best future and join Westpac’s brand-new Leongatha Regional Service Centre as a Personal Banking Advisor!
As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. Training begins in Wonthaggi, with our Leongatha Service Centre opening March 2026.
What do I need?
- Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
- Resilience, with an ability to remain calm and composed whilst managing challenging situations
- Comfortable in working towards sales / referral targets and calling customers over the phone
- Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
- An energetic personality coupled with a genuine passion for helping people!
- The will to learn and adapt to new banking procedures and technologies
No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us?
We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
Other facts
About Westpac Group
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
What you'll do
- As a Personal Banking Advisor, you will engage with customers to understand their needs and provide tailored banking solutions. You will assist customers in achieving their financial goals and refer them to specialized Banking teams when necessary.
Ready to join Westpac Group?
Take the next step in your career journey