Role Title: Associate, Client Lifecycle Management 

Role location: London     

About Westpac: We are Australia’s first bank and oldest company, and one of four major banking organisations in Australia. This opportunity sits in our London office working for Westpac Institutional Bank (WIB), the division of Westpac, which services the needs of our corporate, institutional, and governmental clients.

About the Team: The Customer Lifecycle Management (CLM) Team has the task of on-boarding Westpac Institutional Bank customers and reviewing customer files periodically (including population management) against the Westpac’s AML framework. They will conduct a thorough assessment of the related parties to comply with internal and external regulatory requirements. This role will support onboarding clients across London, Germany and New York jurisdictions.

How will I help?

The CLM Associate will be required to partner closely with various business stakeholders including Corporate and Institutional Banking (CIB), Financial Markets (FM), Treasury (TSY), Fund Onboarding, Product System Set up teams, Global Derivative Compliance, General Compliance, Financial Crime and First Line Risk to facilitate the businesses’ On-boarding & ongoing KYC obligations.

With the continuing change in the regulatory landscape across the UK & US markets, high quality and consistency of the On-boarding and KYC processes needs to be observed. 

Key priorities include 1) responsibility for managing the co-ordination of on-boarding activity for new to bank clients; 2) on-boarding additional accounts or amendments of accounts to existing relationships and 3) the ongoing review of KYC obligations through the periodic review process including ongoing monitoring. 

The Associate will require strong analytical skills and communication skills (verbal and written). The candidate will need to work effectively in a team environment and must be able to adapt to a rapidly changing business and technological environment. They must be able to work on multiple tasks simultaneously and have strong organizational skills that enable them to prioritize their work accordingly

Key Accountabilities 

• Interacting with clients/WIB Relationship Managers to lead the On-boarding of customers to WIB.
• Liaise with Compliance / Financial Crime Compliance (FCC) / Operations / Legal and other stakeholders to confirm documentation requirements and complete necessary regulatory submissions, tax and compliance information to ensure relevant on-boarding requirements are met.
• Co-ordinate the establishment of new accounts or amendments to existing accounts.
• Prioritize and complete the periodic review of customers and prepare client-specific KYC-related analysis and complete Customer Due Diligence.
• Engage and work with Business Units to assess documentation requirements for customers as part of the ongoing KYC requirements, reviewing supporting documentation to ensure accuracy.
• Liaise with internal Compliance & FCC personnel on the application of KYC policy.
• Interact with clients/ WIB Relationship Manager to obtain KYC and other compliance information and documentation to complete the periodic review process.
• Demonstrate the ability to adapt timely and adequately to the new Anti-Money Laundering (AML) policies, processes, procedures and systems.
• Review and evaluate adverse media related to clients and associated parties, assessing materiality of any adverse news identified and escalating where required.
• Responsibility for the review and approval from WIB Relationship Managers of customer files.
• Adhere to all designated time frames, managing workflow to the specified deadlines and raise formal extension requests where appropriate.
• Where necessary, undertake quality checks on existing & new clients on-boarded in London & New York.
• Complete requirements of client population management and off-boarding activity.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Participate and co-ordinate with internal stakeholders for reporting requirements, remediation, internal / external audits.
• Perform MIS reporting to management/ internal stakeholders on KPI & KRI, including the update of internal reports to ensure up to date MIS is available at all times.

What’s in it for me?  

You’ll be joining a highly supportive and collaborative team with international coverage during a period of Group Executive backed growth plans for WIB. You’ll be working in a collaborative and supportive team and work with senior stakeholders across our international offices. 

Westpac offers a comprehensive range of benefits including a range of health, wellbeing, lifestyle, and financial benefits. 

What do I need?

• Experience in the On-boarding, KYC/AML space in Banking industry. 
• On-boarding, KYC / Periodic Review / Quality Control experience in on-boarding various structure complexity for Banks, NBFI, Funds, Corporates, Supranationals, SPVs, Investment Managers and Trusts.
• Working knowledge of corporate and institutional banking products including but not limited to bilateral, deals and syndicated facilities, financial markets inc. debt trade. 
• Control focused mind set and good understanding of regulatory and reputational risks.
• Strong knowledge of local AML requirements.
• Strong working knowledge of Fenergo, NetReveal,
• Ability to work under pressure in a team environment.
• Self-motivated, able to take ownership and accountability of tasks performed and ability to work independently, escalating where necessary.
• Organizational skills that allow role holder to manage a diverse workload but prioritise critical deliverables.
• Ability to liaise and partner with a large number of internal / external stakeholders across multiple jurisdictions to deliver for the customer (often with tight deadlines).
• Strong attention to detail and analytical skills.
• Good interpersonal and communication skills.
• Academic qualification, preferably in a Business-related discipline (Economics, Accounting, Finance) is highly regarded.

What’s it like to work here?  

When you join, you’ll become part of the broader Westpac family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

Within Westpac, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.

How do I Apply? 

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