About this role
- Full-time permanent opportunity available at Westpac’s Malaga branch
- Be supported to hone your leadership skills and inspire others
- Empower your team to empower your community
- Be genuinely rewarded for the experience you bring
Create your best future and join Westpac as a Bank Manager at our Malaga branch!
What’s the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own.
Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help?
- Hold accountability for compliance and risk management – build a culture of doing the right thing
- Take ownership of resolving customer concerns effectively and efficiently
- Drive customer acquisition, service and retention – building genuine connections with our customers and the community
- Lead and uplift frontline staff through training, mentoring and performance management
- Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss
What do I need?
- Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
- Proven experience of holding accountability for risk and compliance, staff performance and customer experience
- High-energy, with an ability to inspire and motivate a diverse team
- Experience of working to fulfil business performance targets and spur growth
- Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills
Why join us?
We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
Other facts
About Westpac Group
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
What you'll do
- As a Bank Manager, you will lead a frontline banking team to exceed customer expectations while ensuring financial, risk, and operational accountability. You will also be responsible for recruiting, coaching, and elevating your team to deliver a superior banking experience.
Ready to join Westpac Group?
Take the next step in your career journey